Customer Service

7 months ago


Coalville, United Kingdom NeoTimber Full time

**NeoTimber® Customer Service & Sales Assistant**

Are you enthusiastic about sales and customer service and looking for a new challenge? Do you want to join a business that rewards your hard work and commitment with development and progression? Does working among an experienced sales and customer service team with an uncapped commission scheme interest you?

**About NeoTimber®**

A group of customer-centric problem-solvers, we are a family-run business that specialise in developing a portfolio of composite decking, cladding and fencing products to both B2B and B2C markets. We are investing heavily to ensure we stay at the forefront of our industry and we are seeking motivated salespeople to help us achieve this goal.

**Roles & Responsibilities**
- Respond to and follow-up sales leads/enquiries using appropriate methods in a timely manner.
- Establish, maintain and expand our customer base through converting direct/online enquiries.
- Deal with customers directly to resolve issues in an efficient and timely manner, delivering a first-class customer service experience.
- Build, establish and maintain relationships with both B2C and B2B clients.
- Liaise with both the sales team and logistics department to ensure order status updates are provided.
- Build relationships with clients to fully understand their needs.
- Monitor product, service, and delivery issues, and report these to the wider management team for review.
- Maintain and continually build a high standard of product knowledge at all times.
- General ad hoc daily duties/tasks.

**Skills**
- Must have experience in the field of customer service at an advisor/executive level.
- An ability to approach customer complaints and issues with a high degree of empathy.
- High integrity with a driven and energetic attitude and desire to progress.
- Strong organisational skills.
- Enthusiastic and confident in verbal communication.
- Able to retain and relay product information successfully.
- A strong team player.
- Excellent problem-solving skills.
- Initiating and leading tasks and processes, taking responsibility and being accountable, where relevant.

**Preferred, But Not Essential Skills & Experience**
- Experience working for a building materials business.
- To effectively solve problems, a degree of technical knowledge around building materials would be preferred.
- Experience using a sales CRM and ERP software.

**Salary**
- Base Salary: £23,000.00-£25,000.00 per year, with uncapped commission
- Bonus entitlement after a 3-month period.

Pay: £23,000.00-£25,000.00 per year

**Benefits**:

- Employee discount
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay

Work Location: In person



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