Customer Service Advisor

7 months ago


Coalville, United Kingdom The Stone & Tile Company Ltd Full time

Job Overview:
**Duties**:

- Inputting telephone orders.
- Provide information about products and services
- Resolve customer complaints in a professional manner
- Responding to customer enquires and supplying quotations for their projects.
- Coordinating all sample stock - preparing and labeling accordingly.
- Tracking outbound deliveries & liaising with our logistics company to ensure all are on schedule.
- Maintain customer records in the database
- Liaising with our customers to up-date them on their deliveries.
- Liaising with our customers to up-date them on their deliveries.

**Requirements**:

- Strong analytical skills to assess customer needs and provide appropriate solutions
- Excellent communication skills to interact effectively with customers and team. members.
- Overall literacy and numeracy to a high level.
- Excellent communication & customer service skills

Pay: £24,500.00-£25,500.00 per year

**Benefits**:

- Casual dress
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Store discount

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Yearly bonus

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

Reference ID: A24



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