Customer Service Advisor
7 months ago
Job Overview:
**Duties**:
- Inputting telephone orders.
- Provide information about products and services
- Resolve customer complaints in a professional manner
- Responding to customer enquires and supplying quotations for their projects.
- Coordinating all sample stock - preparing and labeling accordingly.
- Tracking outbound deliveries & liaising with our logistics company to ensure all are on schedule.
- Maintain customer records in the database
- Liaising with our customers to up-date them on their deliveries.
- Liaising with our customers to up-date them on their deliveries.
**Requirements**:
- Strong analytical skills to assess customer needs and provide appropriate solutions
- Excellent communication skills to interact effectively with customers and team. members.
- Overall literacy and numeracy to a high level.
- Excellent communication & customer service skills
Pay: £24,500.00-£25,500.00 per year
**Benefits**:
- Casual dress
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Store discount
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Yearly bonus
**Experience**:
- Customer service: 1 year (required)
Work Location: In person
Reference ID: A24
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