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Housing Choices Advisor

8 months ago

Coalville, United Kingdom Akton Recruitment Full time

**Housing Choices Advisor**

**Coalville**

**Job Role**

To prevent homelessness by giving comprehensive advice and assistance, covering the full range of housing options offered by the Council and other agencies to enable customers to find solutions to their housing issues.

To provide first line support to those seeking advice, undertaking initial assessments to identify customer needs and ensuring that customers can access the necessary support to address their housing needs.

**Key Responsibilities**

To prevent homelessness where possible by acting as a first point of contact for customers approaching the Housing Choices Team. Ensure the housing register is an effective mechanism to meet housing needs.

To offer advice and assistance to prevent such clients becoming homeless, by taking a proactive approach to preventing homelessness.

When necessary managing homeless prevention cases to ensure they comply with the requirements of the Homeless Reduction Act.

Undertake case management where required for other housing advice cases where ongoing advice or support are necessary.

Carry out referrals to other agencies to facilitate support needed, liaising with landlords, courts to resolve housing need.

Triage customers to identify urgency of their case and refer into the most appropriate service.