Customer Service

6 months ago


Coalville, United Kingdom James Grace Associates Full time

**Role Purpose**:
Work within a team of customer service advisors, who are responsible for engaging with customers. Maintaining expert knowledge about company products and services to best help customers.

**General Role Description**:

- Taking inbound calls within a fast paced environment in a professional manner
- Provide exceptional customer service
- Process purchase orders accurately
- Assist with technical enquiries
- Liaise with other departments to assist in customer enquiries

**Person Specification**:

- Uses Initiative
- Confident and friendly
- Excellent organisation, verbal and written skills
- Self-Motivated
- Multitasking and time management skills
- Customer service focused
- Work well within a team

**Salary**: £23,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: Customer Service Advisor



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