Customer Service Executive

6 months ago


Coalville, United Kingdom Diverse Talent Solutions Full time

**Working hours are Monday - Friday 07.00 - 17.00**

This is a fantastic opportunity for someone who is motivated and ambitious and looking to build a career in the customer service industry. You will be joining one of the UK’s leading logistics companies who have had a record year with impressive ongoing growth plans.

My well-established national client has over 40 sites, employs 3000+ members of staff, completes 400,000 deliveries per year and owns over 4,000 trucks. Due to expansion and progression, they are seeking an experienced customer service executive to support with delivering a first-class service to their key accounts.

**Responsibilities**
- Taking in bound calls from key account with enquiries, orders and queries
- Working to customer KPI’s on performance and resolutions
- Providing an excellent level of customer service at all time
- Managing complaints and liaising with a number of stakeholders in the business to provide a timely solution
- Logging all enquiries into in house system
- Building relationships
- Providing solutions

**Skills required**
- Strong communication skills
- Previous key account/customer service experience
- Resilience
- Able to deal with complaints
- Solution driven
- Strong IT skills

**Benefits include**

**- **Annual pay reviews
- Annual individual performance related bonus (up to 10% of salary)
- Pension scheme
- Excellent working environment
- Genuine career progression opportunities

**Job Types**: Full-time, Permanent

Pay: £25,000.00-£28,000.00 per year

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

Work Location: In person

Reference ID: CSE001



  • Coalville, United Kingdom NeoTimber Full time

    **NeoTimber® Trainee Customer Service Executive** Are you a conscientious team player with an interest in developing a career in customer service? Do you want to join a business that rewards your hard work and commitment with development and progression? Does working among an experienced customer service team with an bonus scheme interest you?...


  • Coalville, Leicestershire, United Kingdom Amazon UK Services Ltd. Full time

    About the RoleAs a Customer Service Representative, you will play a critical role in ensuring the smooth functioning of Amazon Freight's European transportation network. This involves facilitating the flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impact customer experience and...


  • Coalville, Leicestershire, United Kingdom Amazon UK Services Ltd. Full time

    A day to make a difference in the lives of Amazon customers. As a Customer Service Specialist, you will be the first point of contact for our customers, providing them with exceptional support and resolving any issues they may have.Key Responsibilities:Listen to customers and understand their needs, providing personalized solutions to their...


  • Coalville, United Kingdom CV-Library Full time

    An exciting opportunity awaits you at Fixfire, a specialist in Life & Property Protection systems and equipment! We have a unique opening for a Customer Service Manager to support our dynamic team. Customer Service Manager Coalville, LE67 4NA *    Full time, permanent *    £28,000 - £35,000 per...


  • Coalville, United Kingdom NeoTimber Full time

    **NeoTimber® Customer Service and Sales Support Supervisor** Are you passionate about delivering excellent customer service? Do you consistently pay meticulous attention to detail? Do you relish the challenge of being a key part of a growing business? If so, a role as a customer service and sales support supervisor at NeoTimber**®** may be your perfect...

  • Customer Service

    5 months ago


    Coalville, United Kingdom James Grace Associates Full time

    **Role Purpose**: Work within a team of customer service advisors, who are responsible for engaging with customers. Maintaining expert knowledge about company products and services to best help customers. **General Role Description**: - Taking inbound calls within a fast paced environment in a professional manner - Provide exceptional customer service -...

  • Customer Service

    6 months ago


    Coalville, United Kingdom NeoTimber Full time

    **NeoTimber® Customer Service & Sales Assistant** Are you enthusiastic about sales and customer service and looking for a new challenge? Do you want to join a business that rewards your hard work and commitment with development and progression? Does working among an experienced sales and customer service team with an uncapped commission scheme interest...


  • Coalville, United Kingdom NeoTimber Full time

    **NeoTimber® Customer Service and Sales Support Supervisor** Are you passionate about delivering excellent customer service? Do you consistently pay meticulous attention to detail? Do you relish the challenge of being a key part of a growing business? If so, a role as a customer service and sales support supervisor at NeoTimber**®** may be your perfect...


  • Coalville, United Kingdom Pallex Full time

    **Join our quality Customer Service team**: **Location**: Pall-Ex House, Victoria Road, Ellistown, Coalville, Leicestershire, LE67 1FH **Reporting to**: Customer Service Manager **Working hours**: 40 hours per week, Monday to Friday, 8.30am to 17.00pm **Key Partners** - Member Support - Operations - Warehouse - Depots/Members - Management Team - Key...


  • Coalville, United Kingdom CV-Library Full time

    Entry-Level Customer Service Advisor Coalville Permanent Monday to Friday Dayshift Are you a people-oriented individual ready to kickstart your career in customer service? We are recruiting on behalf of a leading worldwide company searching for a motivated entry-level customer service advisor to join their team. This role offers a fantastic opportunity...


  • Coalville, United Kingdom The Agency Full time

    Entry-Level Customer Service AdvisorCoalvillePermanentMonday to FridayDayshiftAre you a people-oriented individual ready to kickstart your career in customer service? We are recruiting on behalf of a leading worldwide company searching for a motivated entry-level customer service advisor to join their team. This role offers a fantastic opportunity to gain...


  • Coalville, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant - Nights **Location**:Markfield, LE67 9PU **Hours**:Part-Time Hours Available **Hourly Rate**: Upto £10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**:Asda Express Transport Required **We have a Customer Service opportunity available covering Night Shifts from 22.00pm - 06.00am. The rate of pay is...


  • Coalville, United Kingdom The Stone & Tile Company Ltd Full time

    Job Overview: **Duties**: - Inputting telephone orders. - Provide information about products and services - Resolve customer complaints in a professional manner - Responding to customer enquires and supplying quotations for their projects. - Coordinating all sample stock - preparing and labeling accordingly. - Tracking outbound deliveries & liaising with...


  • Coalville, United Kingdom Interaction Recruitment Full time

    **Customer Services Administrator** Full-Time - Permanent **Hours**: Monday to Friday Office Hours **Basic Salary**: £25,000.00 Per Annum plus Bonus scheme **Benefits**: 23 Days Annual Leave plus bank holidays, Early finish Fridays, Great team environment, Health cash plan, long service award, Free Parking, Investors in Personal development and career...


  • Coalville, United Kingdom CV-Library Full time

    Job Title: Customer Service Advisor Contract: Full Time, Permanent Location: Coalville, Leicestershire, LE67 Salary: £33,000 The Commercial Division at SF Recruitment are currently working with a large international client, who are currently experiencing a huge growth period, and have no plans of slowing down. Due to business demand and growth,...


  • Coalville, United Kingdom SF Recruitment Full time

    Job Title: Customer Service Advisor Contract: Full Time, Permanent Location: Coalville, Leicestershire, LE67 Salary: £33,000 The Commercial Division at SF Recruitment are currently working with a large international client, who are currently experiencing a huge growth period, and have no plans of slowing down. Due to business demand and growth, my client is...


  • Coalville, United Kingdom Sunbelt Rentals Careers Full time

    About The Role CUSTOMER SERVICES - IT’S A PEOPLE THING Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you. It’s not about what you know. It’s who you are....


  • Coalville, United Kingdom CV-Library Full time

    Our Public Sector Client is looking for a Customer Services Officer to join them on a Temporary Basis. Initially for one month working full time. Based out of Coalville. Free parking available. Pay Rate: £13.29ph to £13.74ph Job Purpose: Be part of a busy team of Customer Service Officers. After initial training you will be expected to answer...


  • Coalville, United Kingdom Mitchell Storage & Distribution Limited Full time

    A new opportunity has arisen at MSD for the recruitment of a Customer Service Administrator! **Key duties include**: Daily exceptions reports to be compiled and sent out to top key accounts Filing and uploading of proof of delivery paperwork and/or customer paperwork to our transport systems Answering inbound calls from customers and helping resolve...


  • Coalville, United Kingdom Schlüter-Systems Ltd Full time

    You will work in partnership with our field sales team to provide the highest quality customer service and drive sales through professional interactions with existing customers and prospective clients. Your continuous interactions with established, new and potential customers will play an integral part in establishing and maintaining professional...