Trainee Customer Service Executive

6 months ago


Coalville, United Kingdom NeoTimber Full time

**NeoTimber® Trainee Customer Service Executive**

Are you a conscientious team player with an interest in developing a career in customer service? Do you want to join a business that rewards your hard work and commitment with development and progression? Does working among an experienced customer service team with an bonus scheme interest you? NeoTimber’s Customer Service Trainee Programme might be the ideal opportunity for you...

**About NeoTimber®**

A group of customer-centric problem-solvers, we are a family-run business that specialise in developing a portfolio of composite decking, cladding and fencing products to both B2B and B2C markets. We are investing heavily to ensure we stay at the forefront of our industry and we are seeking motivated salespeople to help us achieve this goal.

**Roles & Responsibilities**
- Respond to and follow-up sales leads/queries using appropriate methods in a timely manner.
- Deal with customers directly to resolve issues in an efficient and timely manner, delivering a first-class customer service experience.
- Conduct complaint handling procedures in a timely manner.
- Using the relevant systems, ensure all customer complaints are logged and followed-up on.
- Build, establish and maintain relationships with both B2C and B2B clients.
- Build and develop prospect databases.
- Carry out specific sales projects, research and present findings.
- Understand competitors and be aware of their strengths, weaknesses and strategies.
- Maintain and continually build a high standard of product knowledge at all times.
- General ad hoc daily duties/tasks.

**Essential Skills**
- An ability to work conscientiously and pay attention to detail in a fast-paced environment.
- Effective written and verbal communication skills.
- Strong organisational skills.
- You are coachable and have an enthusiastic approach to learning about a wide array of products.
- A strong team player.
- An ability to take a methodical approach to day-to-day business problems.

**Salary**

Base Salary: £21,000.00-£24,000.00 per year, with uncapped commission
Bonus entitlement after a 3-month period.

**Salary**: £21,000.00-£24,000.00 per year

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay

Work Location: In person



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