Customer Service Consultant

6 months ago

Coalville, United Kingdom Schlüter-Systems Ltd Full time

You will work in partnership with our field sales team to provide the highest quality customer service and drive sales through professional interactions with existing customers and prospective clients.

Your continuous interactions with established, new and potential customers will play an integral part in establishing and maintaining professional long-lasting relationships and promoting brand loyalty.

As part of this role, you will be responsible for first-line support and solutions to enquiries, preparing quotations and undertaking accurate order-taking and processing in line with agreed service levels.

**Responsibilities and Duties**
- Assist customers with enquiries, concerns and issues in a professional and timely manner
- Effectively and promptly follow up on customer projects, activities, and opportunities, successfully converting these to sales
- Actively generate new business using own initiative in line with company guidelines and parameters
- Effectively communicate active promotions, promotional material and new products available
- Proactively identify cross-selling and up-selling opportunities within customer portfolio
- Process orders, quotes, invoices and other requests using dedicated software (Sage 200 and Sage CRM)
- Accurately update information relating to customers and prospects on company systems
- Work as a team and in partnership with other sales colleagues and other internal departments (both locally and internationally) to meet the needs of the customer

**Required Experience / Competencies**
- Previous experience in a customer service role
- Strong communication skills (verbal and written)
- Ability to multi-task and prioritise tasks
- Excellent problem-solving abilities
- Strong attention to detail
- Ability to work well as part of a team environment
- Technical aptitude beneficial
- Good numeracy skills for calculating discounts etc.
- Microsoft Office (required), CRM Software (desirable), Sage200 Sales Order Processing or equivalent (desirable).

If you are a motivated individual with a strong passion for delivering exceptional standards of customer service, we would to hear from you.

Join the Schlüter-Systems team as a Customer Service Consultant and enjoy a competitive remuneration and benefits package.

This is a full-time permanent position (8:30am-5pm, Monday to Friday) which is office-based (with the option to work from home one day per week).

**About Us**

Schlüter-Systems Ltd is the UK subsidiary of a German-founded international manufacturer of market-leading products for the construction industry, operating from a newly renovated high spec property in Coalville, Leicestershire.

A long-established family-owned company and brand with more than fifty years experience, our products are predominantly focussed towards the ceramic tile and natural stone industries.

Our extensive range of products are typically found in many commercial and high-end residential properties, amongst other installations.

We are also committed to upskilling the industry by providing training and education via our own in-house training centre.

**Perks and Benefits include**:

- Bonus Scheme (based on KPIs)
- Health Cash Plan (dental, optical, phsiotherapy care, plus more)
- Retail Discount Scheme
- Employee Assistance Programme
- Online GP
- Free Annual Health Check (optional)
- Free Flu Vaccination (optional)
- 25 Days Annual Leave (plus length of service Annual Leave Award)
- Life Assurance
- Employer Pension Contribution of up to 6%
- Comprehensive Induction Programme (including optional visit to Head Office in Germany)

**Job Types**: Full-time, Permanent

**Salary**: £24,500.00-£25,500.00 per year

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Education**:

- GCSE or equivalent (required)

**Experience**:

- customer service: 2 years (required)

Work authorisation:

- United Kingdom (required)

Ability to Commute:

- Coalville (required)

Ability to Relocate:

- Coalville: Relocate before starting work (required)

Work Location: In person

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