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Customer Services Officer

1 month ago

Coalville, United Kingdom CV-Library Full time

Our Public Sector Client is looking for a Customer Services Officer to join them on a Temporary Basis. Initially for one month working full time.
Based out of Coalville. Free parking available.
Pay Rate: £13.29ph to £13.74ph
Job Purpose: Be part of a busy team of Customer Service Officers. After initial training you will be expected to answer calls speedily and efficiently, quickly identifying the problem and offering solutions. Be resilient and able to have flexibility in your working day.
Core Responsibilities:
* Predominately talking to customers over the phone or face to face who are facing hardship for food and fuel. Helping to determine the precise need and signposting where necessary.
* Assist wider team with other enquiries on council services such as waste collections as required.
* Assisting with any other duties allocated by the management team.
They are seeking candidates with some life experience, a direct talker who is able to empathise with customers and able to ask probing questions to find out more information will be ideally suited the role.
To Apply you must possess the following:
* Diplomatic and able to empathise with customers
* Able to build rapport with others quickly
* Able to maintain rapport with a varying range of people
* Able to listen to and understand customers’ needs
* Accurate and methodical
* Able to operate on own initiative
* Effective influencing and negotiation skills
* Positive and embraces changes
* Experience of working in a customer facing/contact role
* Experience of dealing directly face to face with the public
* Excellent communication skills (verbal and written)
* Ability to operate a range of ICT software packages
* Experience of delivering an outcome focused service