Customer Service Administrator

5 months ago


Coalville, United Kingdom Oakland International Full time

**Customer Service Administrator**

**40 hours per week**

**Working hours - Monday to Friday 9am to 6pm**

**£25,000 per Annum**
- **Our Vision**:_* _A Responsible Family Enterprise That Shares Focus on Delivering Sustainable Growth Through Partnerships, Collaboration & Innovation with an Environmental & Social Conscience._*
- **Our Mission**:_* _Working Together to Deliver Solutions That Make A Difference_*

To carry out warehouse duties following all relevant company procedures and adhering to company policies.

**Key Tasks / Responsibilities**:

- Build and maintain excellent customer relationships
- Liaise with clients to inform them of any non-compliance to Oakland’s procedures and end destinations.
- Review system adjustments and ensure that investigations take place as required
- Pass customer claims to Claims Department to be logged
- To investigate and solve clients’ problems and queries.
- To create, maintain and enhance effective working relationship with peers and work colleagues, both within the department and throughout the company
- To control and manage the E-docs software for your allocated zone of customers.

**Resource Management**

Actively seek training in the respective areas to enhance the flexibility of the company

**People/Personal Management**

Build working relationships with peers and work colleagues both within the department and throughout the company.

Operate to high moral, personal and appearance standards.

Maintain personal discipline, time keeping and morale.

**Skills/Knowledge and Qualifications**
- Analytical skills with strong attention to detail
- Confident telephone manner
- Confident use of MS Office packages including Excel and Word
- Strong organisational skills
- Exceptional communication skills (both verbal and written)
- Numeracy skills
- Excellent interpersonal skills
- Previous experience of working in a customer service and operational role

**Desirable skills/Knowledge and Qualifications**

**Generic Responsibilities**:
To participate fully in the Company’s Personal Performance and Development process and to undertake training and development relevant to your job.

To contribute to the development of a respectful and mutually supportive working environment in accordance with our values.

Support the team to monitor and control the use of resource in a cost-effective manner.

Encourage team members to develop and learn, ensuring the team are trained in respective areas to enhance the flexibility of the company.

Build working relationships with colleagues both within the department and throughout the company.

To comply with all Oakland policies and procedures, especially your own duty of take care towards your own personal health and safety and that of others who may be affected by your actions at work.

**Job Types**: Full-time, Permanent

Pay: £25,000.00 per year

**Benefits**:

- Company pension
- On-site parking
- Referral programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person

Reference ID: Customer Service 240430



  • Coalville, United Kingdom Interaction Recruitment Full time

    **Customer Services Administrator** Full-Time - Permanent **Hours**: Monday to Friday Office Hours **Basic Salary**: £25,000.00 Per Annum plus Bonus scheme **Benefits**: 23 Days Annual Leave plus bank holidays, Early finish Fridays, Great team environment, Health cash plan, long service award, Free Parking, Investors in Personal development and career...


  • Coalville, United Kingdom Mitchell Storage & Distribution Limited Full time

    A new opportunity has arisen at MSD for the recruitment of a Customer Service Administrator! **Key duties include**: Daily exceptions reports to be compiled and sent out to top key accounts Filing and uploading of proof of delivery paperwork and/or customer paperwork to our transport systems Answering inbound calls from customers and helping resolve...


  • Coalville, United Kingdom BOARD24 LTD Full time

    Due to ongoing growth, we are looking for an experienced Customer Service Administrator to join our sales team. **What will you get**: - 25 days holiday plus 8 bank holidays - Company Pension - Death in service benefit - Company sick pay - Enhanced maternity/paternity/adoption provision - Employee referral scheme - Wellness programmes - Free onsite...


  • Coalville, United Kingdom NRS Healthcare Full time

    About UsAt NRS Healthcare, our mission is to empower individuals to maintain their independence and live safely in their own homes for as long as possible. Partnering with local authorities and NHS Trusts across the UK, we deliver innovative solutions that enhance the quality of life for our service users. As a part-time Administrator, you will be a vital...


  • Coalville, United Kingdom Oakland International Full time

    **Customer Service Administrator** **40 hours per week** **Working hours - Monday to Friday 8am to 5pm** **£25,000 per Annum** - **Our Vision**:_* _A Responsible Family Enterprise That Shares Focus on Delivering Sustainable Growth Through Partnerships, Collaboration & Innovation with an Environmental & Social Conscience._* - **Our Mission**:_* _Working...


  • Coalville, United Kingdom Midland Lift Services LTD Full time

    Midland Lift Services is currently recruiting a Customer Service Administrator at our Head Office based in Whitwick, Leicestershire to join our growing business. Midland Lift Services Ltd are a family business founded in 2000. We install, repair and maintain all types of passenger, goods, and platform lifts throughout the Midlands. We have based our company...


  • Coalville, United Kingdom CV-Library Full time

    Job Title: Customer Service Advisor Contract: Full Time, Permanent Location: Coalville, Leicestershire, LE67 Salary: £33,000 The Commercial Division at SF Recruitment are currently working with a large international client, who are currently experiencing a huge growth period, and have no plans of slowing down. Due to business demand and growth,...


  • Coalville, United Kingdom Midland Lift Services LTD Full time

    Midland Lift Services is currently recruiting a Customer Service Administrator at our Head Office based in Whitwick, Leicestershire to join our growing business. Midland Lift Services Ltd are a family business founded in 2000. We install, repair and maintain all types of passenger, goods, and platform lifts throughout the Midlands. We have based our company...


  • Coalville, United Kingdom SF Recruitment Full time

    Job Title: Customer Service Advisor Contract: Full Time, Permanent Location: Coalville, Leicestershire, LE67 Salary: £33,000 The Commercial Division at SF Recruitment are currently working with a large international client, who are currently experiencing a huge growth period, and have no plans of slowing down. Due to business demand and growth, my client is...


  • Coalville, Leicestershire, United Kingdom SF Recruitment Full time

    Job Title: Full Time Commercial Customer AdvisorContract: Permanent, Full TimeThe Commercial Division at SF Recruitment is currently working with a large international client experiencing significant growth. Due to business demand, the company is seeking an experienced Commercial Customer Advisor to join their team on a full-time, permanent basis.About the...


  • Coalville, Leicestershire, United Kingdom Barratt Developments Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Care Co-ordinator to join our team at Barratt Developments. As a key member of our Customer Care department, you will play a vital role in ensuring that our residents receive exceptional service and support throughout their journey with us.Key ResponsibilitiesManage and resolve resident and...


  • Coalville, United Kingdom CV-Library Full time

    Entry-Level Customer Service Advisor Coalville Permanent Monday to Friday Dayshift Are you a people-oriented individual ready to kickstart your career in customer service? We are recruiting on behalf of a leading worldwide company searching for a motivated entry-level customer service advisor to join their team. This role offers a fantastic opportunity...


  • Coalville, United Kingdom CV-Library Full time

    An exciting opportunity awaits you at Fixfire, a specialist in Life & Property Protection systems and equipment! We have a unique opening for a Customer Service Manager to support our dynamic team. Customer Service Manager Coalville, LE67 4NA *    Full time, permanent *    £28,000 - £35,000 per...


  • Coalville, United Kingdom The Agency Full time

    Entry-Level Customer Service AdvisorCoalvillePermanentMonday to FridayDayshiftAre you a people-oriented individual ready to kickstart your career in customer service? We are recruiting on behalf of a leading worldwide company searching for a motivated entry-level customer service advisor to join their team. This role offers a fantastic opportunity to gain...

  • Administrator

    6 months ago


    Coalville, United Kingdom REClifts Full time

    **Administrator** **Leicestershire** **Lift Service Administrator** **Service Department** **Lift Industry** **Immediate Start** **Minimum of 12 month contract** **Hourly Rate**:£12 - £14 **Benefits**: - Very Commutable Location - Free Parking - Free tea and coffee - Full Systems training - Very friendly and helpful team - Company Pension (after the...


  • Coalville, United Kingdom SF Recruitment Full time

    The Commercial Division at SF Recruitment are currently collaborating with a leading international company that is undergoing significant growth. Our client has no plans to slow down, and as a result, they are seeking an experienced Administrator to join their Customer Service and Sales team on a full-time, permanent basis.About the RoleKey responsibilities...


  • Coalville, United Kingdom Volvo Truck and Bus South & East Full time

    **CSR (Customer Service Representative) - Bardon** **Salary £23,000 to £25,000 p.a. dependent upon experience + Bonus!** Shift pattern - rotating weekly 0600hrs to 1400hrs 0800hrs to 1600hrs 1000hrs to 1800hrs 1 in 3 Saturdays 0700hrs to 1200hrs As a Customer Service Representative you will be the interface between the Customer and the Dealerpoint. You...

  • Customer Service

    5 months ago


    Coalville, United Kingdom James Grace Associates Full time

    **Role Purpose**: Work within a team of customer service advisors, who are responsible for engaging with customers. Maintaining expert knowledge about company products and services to best help customers. **General Role Description**: - Taking inbound calls within a fast paced environment in a professional manner - Provide exceptional customer service -...

  • Administrator

    6 months ago


    Coalville, United Kingdom Associaction Enterprises Ltd Full time

    **ASSOCIACTION ENTERPRISES LTD**: **ADMINISTRATOR ROLE SUMMARY**: As directed by the Directors and Office Manager, the role will include: **MEMBERSHIP COMMUNICATIONS AND ADMINISTRATION** - Be the recognized point of contact for client members where appropriate - Work with our client team and finance manager to ensure the timely issuing of membership...

  • Administrator

    6 months ago


    Coalville, United Kingdom Liberty Full time

    Liberty has an exciting opportunity for an Administrator to join our team, based in Coalville. You will be working on a full-time, permanent basis, working 40 hours per week and in return, you will receive a salary of £22,734.35 per annum plus Excellent Benefits. We are an experienced and innovative Heating and Compliance firm that is committed to putting...