Customer Service Administrator
3 weeks ago
Customer Service Administrator
Menzies Distribution are looking for an enthusiastic customer service professional to join our team in Coalville.. You’ll be supporting the Operation acting as the liaison between the Customer, Warehouse and Transport.
**Please note this is a temporary role for now**
What You Want To Know
- Monday to Friday Shift Pattern
- Hours of work are 08:00 to 17:00
- Salary of £23k Per Annum
- Holiday allowance of 28 days inclusive of bank holidays.
- Free Parking Onsite
- Monthly Pay
What your day will look like:
- Engage with depots and external contractors to retrieve proof of delivery in a timely manner
- Ensuring that customer requirements are administered in a timely controlled and recorded manner
- Answer and responding to all incoming queries in a prompt and polite manner
- Monitor and chase documentation in support of the transport operation
- Undertake administrative and filing duties to meet the needs of the transport department
- Collation of accurate data
Additional Benefits:
- Healthshield: free cash healthcare scheme for all employees including dependent children;
- Dental, optical, physiotherapy, health screening, 24/7 counselling and more
- Employee perks: discount on trips, hotels, gyms, days out, restaurants, supermarkets and more
- Discount on mobile phone contracts with EE;
- Expanding portfolio of training opportunities and development plans
What we need from you:
- ‘Right To Work’ in the UK
- Good communication skills are essential with the ability to express empathy with customers
- Excellent written and verbal skills are essential
- Experience resolving disputes in a fair and calm manner and be able to identify issues, which could potentially become problematic and avoid situations arising
- Good ‘people skills’ for working with a range of colleagues and customers
- A professional manner
Ready to set the wheels in motion?
- At Menzies Distribution we’ve been delivering across the UK since 1833 - to and from every high street, as well as reaching the areas others can’t. Today, we’re Logistics UK’s most innovative business of the year. With a strong focus on the future, sustainabilityand innovation - we keep moving forwards.
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