Customer Service Advisor

6 months ago

Coalville, United Kingdom Sunbelt Rentals Careers Full time

About The Role

CUSTOMER SERVICES - IT’S A PEOPLE THING

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.

It’s not about what you know. It’s who you are. As a Customer Service Advisor you’ll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.

In this role you'll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service.

This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.

What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.

About You

If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations. 

To succeed in this role you will bring the following skill-set and behaviours:

Proven experience in a Customer Service role, preferably handling in-bound order/sales enquiries where you have used your skills and experience to successful complete transactions and satisfy customers  Experience in developing and utilising product knowledge, eager to understand our product range and the wider Sunbelt business Exceptional communication skills including negotiating and influencing. You’ll have the ability to engage and build relationships with both internal and external customers Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures An effective team member with a highly supportive, collaborative approach A flexible and adaptable approach, you’ll enjoy a varied work day in a fast-paced operational environment where you’ll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels A good level of computer literacy in MS Office packages. You’ll embrace learning new IT systems and enjoy making the most of technology in your job role 

  • Customer Service Advisor

    1 month ago

    Coalville, United Kingdom CV-Library Full time

    Entry-Level Customer Service Advisor Coalville Permanent Monday to Friday Dayshift Are you a people-oriented individual ready to kickstart your career in customer service? We are recruiting on behalf of a leading worldwide company searching for a motivated entry-level customer service advisor to join their team. This role offers a fantastic opportunity...

  • Customer Service Advisor

    1 week ago

    Coalville, United Kingdom The Agency Full time

    Entry-Level Customer Service AdvisorCoalvillePermanentMonday to FridayDayshiftAre you a people-oriented individual ready to kickstart your career in customer service? We are recruiting on behalf of a leading worldwide company searching for a motivated entry-level customer service advisor to join their team. This role offers a fantastic opportunity to gain...

  • Customer Service Advisor

    2 weeks ago

    Coalville, United Kingdom CV-Library Full time

    Job Title: Customer Service Advisor Contract: Full Time, Permanent Location: Coalville, Leicestershire, LE67 Salary: £33,000 The Commercial Division at SF Recruitment are currently working with a large international client, who are currently experiencing a huge growth period, and have no plans of slowing down. Due to business demand and growth,...

  • Customer Service Advisor

    6 days ago

    Coalville, United Kingdom SF Recruitment Full time

    Job Title: Customer Service Advisor Contract: Full Time, Permanent Location: Coalville, Leicestershire, LE67 Salary: £33,000 The Commercial Division at SF Recruitment are currently working with a large international client, who are currently experiencing a huge growth period, and have no plans of slowing down. Due to business demand and growth, my client is...

  • Apprentice Customer Service Advisor

    6 months ago

    Coalville, United Kingdom emh group Full time

    The Customer Service Advisor is a key role within the business, acting as the first point of contact for our customers, covering a range of queries, dealing with sensitive issues, and treating each customer with respect. An excellent opportunity has arisen for an apprentice to work for EMH group in the Customer Services Centre. **Job Types**: Full-time,...

  • Junior - Customer Service Advisor

    5 months ago

    Coalville, United Kingdom The Stone & Tile Company Ltd Full time

    Do you have a passion for providing a great customer experience? We're looking for a Junior Customer Service Advisor to join our growing team. As a key member of the Customer Service Department you will be a central point of contact for all our customers. **As Customer Service Advisor you will receive the following benefits**: - A permanent contract from...

  • Customer Service

    5 months ago

    Coalville, United Kingdom James Grace Associates Full time

    **Role Purpose**: Work within a team of customer service advisors, who are responsible for engaging with customers. Maintaining expert knowledge about company products and services to best help customers. **General Role Description**: - Taking inbound calls within a fast paced environment in a professional manner - Provide exceptional customer service -...

  • Customer Service Representative

    4 days ago

    Coalville, Leicestershire, United Kingdom SF Recruitment Full time

    Job Title: Full Time Commercial Customer AdvisorContract: Permanent, Full TimeThe Commercial Division at SF Recruitment is currently working with a large international client experiencing significant growth. Due to business demand, the company is seeking an experienced Commercial Customer Advisor to join their team on a full-time, permanent basis.About the...

  • Customer Service Advisor

    5 months ago

    Coalville, United Kingdom Pallex Full time

    **Join our quality Customer Service team**: **Location**: Pall-Ex House, Victoria Road, Ellistown, Coalville, Leicestershire, LE67 1FH **Reporting to**: Customer Service Manager **Working hours**: 40 hours per week, Monday to Friday, 8.30am to 17.00pm **Key Partners** - Member Support - Operations - Warehouse - Depots/Members - Management Team - Key...

  • Customer Service Advisor

    6 months ago

    Coalville, United Kingdom The Stone & Tile Company Ltd Full time

    Job Overview: **Duties**: - Inputting telephone orders. - Provide information about products and services - Resolve customer complaints in a professional manner - Responding to customer enquires and supplying quotations for their projects. - Coordinating all sample stock - preparing and labeling accordingly. - Tracking outbound deliveries & liaising with...

  • Customer Service

    6 months ago

    Coalville, United Kingdom NeoTimber Full time

    **NeoTimber® Customer Service & Sales Assistant** Are you enthusiastic about sales and customer service and looking for a new challenge? Do you want to join a business that rewards your hard work and commitment with development and progression? Does working among an experienced sales and customer service team with an uncapped commission scheme interest...

  • Commercial Customer Advisor

    4 days ago

    Coalville, Leicestershire, United Kingdom SF Recruitment Full time

    About the Job:We are seeking a highly motivated and organized individual to fill the role of Full Time Sales Support Associate. The successful candidate will be responsible for supporting the sales team and providing exceptional customer service.Key Responsibilities:Support the sales team in achieving sales targets and providing excellent customer...

  • Housing Choices Advisor

    7 months ago

    Coalville, United Kingdom Akton Recruitment Full time

    **Housing Choices Advisor** **Coalville** **Job Role** To prevent homelessness by giving comprehensive advice and assistance, covering the full range of housing options offered by the Council and other agencies to enable customers to find solutions to their housing issues. To provide first line support to those seeking advice, undertaking initial...

  • Tenant Liaison Advisor

    5 months ago

    Coalville, United Kingdom emh Full time

    **Tenant Liaison Advisor - 18 Month Fixed Term Contract** **Based**: Home-based, with regular travel to sites across the East Midlands, and regular attendance at our head office in Coalville Leicestershire. **Hours**: 35 hours per week, working Monday to Friday. **Salary**: £ 25,261 - £28,068 per annum **The role** Following a successful funding...

  • Housing Choices Advisor

    5 months ago

    Coalville, United Kingdom G.WORRALL & SON LIMITED Full time

    We looking for someone with experience working in a local authority homelessness team Employee specification - Key questions or criteria are developed to set minimum criteria for this job. In the role of Housing Choices Advisor it is essential that you can answer yes to the following criteria: 1. Are you eligible to work in the UK? 2. Do you have previous...

  • Customer Service Assistant

    5 months ago

    Coalville, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant - Nights **Location**:Markfield, LE67 9PU **Hours**:Part-Time Hours Available **Hourly Rate**: Upto £10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**:Asda Express Transport Required **We have a Customer Service opportunity available covering Night Shifts from 22.00pm - 06.00am. The rate of pay is...

  • Customer Sales Assistant

    5 months ago

    Coalville, United Kingdom NeoTimber Full time

    **NeoTimber® Customer Sales Assistant** Are you passionate about delivering excellent customer service? Do you consistently pay meticulous attention to detail? Do you relish the challenge of being a key part of a growing business? If so, a role as a customer sales assistant at NeoTimber**®** may be your perfect opportunity. **About NeoTimber**®** A...

  • Customer Services Administrator

    5 months ago

    Coalville, United Kingdom Interaction Recruitment Full time

    **Customer Services Administrator** Full-Time - Permanent **Hours**: Monday to Friday Office Hours **Basic Salary**: £25,000.00 Per Annum plus Bonus scheme **Benefits**: 23 Days Annual Leave plus bank holidays, Early finish Fridays, Great team environment, Health cash plan, long service award, Free Parking, Investors in Personal development and career...

  • Customer Services Officer

    1 week ago

    Coalville, United Kingdom CV-Library Full time

    Our Public Sector Client is looking for a Customer Services Officer to join them on a Temporary Basis. Initially for one month working full time. Based out of Coalville. Free parking available. Pay Rate: £13.29ph to £13.74ph Job Purpose: Be part of a busy team of Customer Service Officers. After initial training you will be expected to answer...

  • Technical Support Advisor

    6 months ago

    Coalville, United Kingdom Aggregate Industries Full time

    **About Aggregate Industries UK** We are at the heart of construction, focused on building progress and transforming the industry to deliver a more sustainable future for all. Committed to playing a significant role in enabling the UK to transition to net zero, we are driving decarbonization across the construction materials sector. We are recognized as...