Customer Service Advisor
3 days ago
**Customer Service Advisor**
**Coalville**
**£24,000**
Fabric Recruitment are pleased to be working with a growing business within the construction industry; due to their recent increase in business they are now seeking a passionate Customer Service professional from the Construction industry to join the team.
**Description of the role**:
- Effectively following up on customer projects, activities, and opportunities, converting these to sales
- Generate new business using own initiative
- Proactively plan and prioritise daily sales and customer service activities, ensuring that all orders are received on time, as specified and to agreed deadlines
- Effectively communicate active promotions, promotional material, and new products available to all accounts
- Proactively identify cross-selling and up-selling opportunities within customer portfolio
- Maintain strong, professional working relationships with customers by working in close partnership with external sales counterparts, the customer service team, and other departments
- Respond to customer enquiries and requests for pricing, stock availability and delivery information / updates
- Process orders, quotes, invoices, and other requests using dedicated software (Sage 200 and Sage CRM)
- Effectively manage current customer accounts
- Help establish and set up new customer accounts
- Handle and resolve any customer issues
**About you**:
- Experience within a similar position
- Enthusiastic about delivering exceptional customer service
- Proficient in the use of Microsoft Office packages
- Excellent communication skills
- Ability to multitask
This is an excellent opportunity to join a business that is thriving and growing rapidly; if you’re looking to join an employee focused organisation then this is the role for you. The opportunities within this business are endless...
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