![Motorfinity Group Limited](https://media.trabajo.org/img/noimg.jpg)
Delivery and Finance Coordinator
2 months ago
If you’re passionate about delivering high quality customer service and administration and are looking for a new challenge in a rapidly growing business, then we want to hear from you.
Motorfinity is a specialist advertising, marketing and car sales company. Working closely in partnership with many of the leading car manufacturers we offer those who are eligible, access to specialist discounts on brand new cars. Our customer base is targeted specifically to the UKs Armed Forces and Emergency Services Personnel, and we are proud to support these customers with the right level of service and offers that they deserve. We’ve grown rapidly over the past few years and have extended our services to leasing, corporate and finance, with more exciting prospects on the horizon.
We are now looking to strengthen our delivery team with a Delivery and Finance Coordinator. Ideally, you will have a strong customer experience and administration background, with a real passion for putting the customer first.
This is an office-based role and you will be responsible for the customer journey from the point a sale is confirmed. Ensuring customers are kept up to date with lead times, build times, part exchange details and delivery, your role is to ensure our customers have a first-class experience.
People are at the heart of everything that we do at Motorfinity, so it is important we find the right people to complement our existing team.
**Roles and Responsibilities**
- Answer incoming calls and pass over to relevant department as needed.
- Deal with customer enquiries and update as needed.
- Maintain excellent customer service ensuring customers have a full understanding on the status of their order and any changes.
- Check all data accuracy in orders and invoices, escalating any issues as needed.
- Maintain customer order packs, administrative and compliance systems with up to date information
- Liaise with dealerships to confirm lead times, build times and delivery information and pass on as necessary to customers and other teams
- Work alongside the finance team to oversee part exchange transactions (incoming and outgoing) payments.
- Communicate feedback from customers internally to management.
- Ensure compliance in all FCA guidance and accreditation
**About You**
- Previous customer service experience
- You’ll be highly motivated and have a meticulous attention to detail
- Confident, compassionate and sincere
- Driven and motivated to solve problems and provide a high level service
- An exceptional communicator and highly organised with the ability to form relationships and build rapport with people quickly
- Ability to think on your feel and multitask.
- Great team player, willing to support and assist your sales colleagues.
The working hours for this role are either 8.00am - 5.00 pm/8.30am - 5.30pm/9.00am - 6.00pm.
**What do we offer in return?**
- Competitive remuneration package including bonuses based on company performance
- Private healthcare inclusive of an Employee Assistance Programme
- Gym Membership
- Numerous Social Events throughout the year
- 28 days annual leave plus an additional day for birthdays
- Positive working environment
- Training opportunities
**Job Types**: Full-time, Permanent
**Salary**: From £20,734.93 per year
**Benefits**:
- Company pension
- Gym membership
- Private medical insurance
- Sick pay
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Newark-on-Trent: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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