Service Delivery Coordinator

7 months ago

NewarkonTrent, United Kingdom TribePost Full time

Service Delivery Coordinator - **Benefits**:

- A competitive salary in a growing company committed to our people.
- 29 days holiday incl. bank holidays.
- Holidays increase with length of service.
- Hybrid working.
- Pension contributions.
- Health scheme benefits.
- Lifestyle & Leisure Discounts: Discounts for gym, leisure, cinema, shopping and many more’.
- Life Insurance (3 times salary).
- Employee Assistance Program.
- Bike2Work scheme.
- Free on-site parking.

Enva is a full-service and leading provider of recycling and resource recovery solutions, with locations across the United Kingdom and Ireland.

We have an opportunity for a Service Delivery Coordinator to join our Customer Experience Team.

Service Delivery Coordinator - **The Role**:
To boost the overall customer experience by ensuring that all Enva services are delivered seamlessly, on time, within budget and with a customer centric approach with every interaction.

Key Responsibilities:

- To complete new site set up’s and roll outs seamlessly and within SLA and budget.
- To deliver professional customer orientated onboarding calls.
- To produce and share timeline of events with customers to ensure expectations are clear.
- To produce detailed handover for internal account managers and to provide ongoing support to customers post roll out.
- To respond to all messages in a professional and timely manner from customers, contractors, and internal teams.
- To ensure that all queries are followed up and resolved in an efficient and timely manner with customer focused approach.
- To resolve customer complaints at first point of contact wherever possible, escalate only where necessary.
- To liaise with sub-contractors to resolve customer queries and complaints whilst maintaining a positive working relationship.
- To ensure effective and accurate scheduling of additional services are completed on time.
- To ensure site moves/closures are completed accurately, on time and within budget.
- To produce accurate reports for clients on the usage of their waste services - within SLA.
- Maintaining internal reporting for the customer service department and internal stakeholders.
- Maintaining the internal CRM tool to ensure all records are accurate.
- Management of your own daily workflow to ensure maximum efficiency and accuracy.
- Contributing to customer service dept KPI’s to ensure service levels are met.
- Other duties as required to support the department.

Service Delivery Coordinator - **Knowledge, Training, Experience, Technical and Personal Skills**:

- Have a strong customer service background.
- Have an enthusiastic customer service focus with a determination to resolve customer issues first time.
- Driven to complete tasks thoroughly and within SLA.
- Positive and motivated with flexible and adaptable attitude.
- Proactive problem solving and solution focussed ability.
- Maintain a high level of knowledge on the services provided by ENVA and the ability to articulate the benefits to customers.
- Excellent written and verbal communication skills and strong telephone manner.
- Well organised and self-disciplined with the ability to work quickly and calmly under pressure.
- Excellent attention to detail.
- Highly organised with the ability to prioritise effectively and to plan and manage own workload.
- Ability to produce reports with mínimal errors - measured by dept KPI’s.
- Strong interpersonal skills with the ability to develop effective and positive working relationships within and outside of the department.
- Must demonstrate high levels of integrity and adopt a professional approach in all interactions - should be transparent, open, and honest in all dealings.
- Ability to be flexible and adapt to changing situations and / or systems.
- Maintaining and building rapport with customers and sub-contractors, understanding their needs, and managing expectations.
- Good conflict resolution skills based on a ‘Can do’ attitude.
- A flexible attitude to the team’s work, including a willingness to reprioritise and undertake additional tasks if required.
- Friendly personality and team player.
- Strong PC and technical knowledge and skills with an excellent working knowledge of the Microsoft packages including Word, Excel, and Teams.

If you have the required skills and experience, **click on APPLY today** and forward your up-to-date CV.

**No agencies please

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