Service Delivery Administrator

6 months ago


NewarkonTrent, United Kingdom Novati Full time

Service Delivery Administrator Role Expectation

**What makes us different?**

We are passionate about partnering towards your world without waste, seeing waste as so much more than the material we collect.

Our people are respectful and responsible but disruptive and daring, we all want to be the best in everything we do.

You might say we are a different type of corporate and we are looking for a different type of team member.

**You will be**:
A passionate and enthusiastic member of the team. Your positive, can do attitude will deliver excellence throughout the business.

Your commitment to, and confidence in, delivering customer focused solutions will be instrumental in NOVATI being the best.

**What we expect you to do**:
The day-to-day role requires you to:
Build and maintain strong relationships with key personnel at site.

Provide quotes for services quickly and ensuring that they are price competitive, through negotiation with suppliers this will ensure that you secure competitive market rates and delivering back to our customer best in class service whilst maintain company profit margins.

Accurately book services on to the bespoke system to ensure that invoicing can be processed accurately.

Collate weight data and record on to the bespoke system in a timely manner.

Deliver outstanding Customer Services both internally and externally through having a proactive attitude and taking ownership for everything that you work on.

Maintain customer records and service details using our bespoke system so information is accurate and up to date and can be used effectively throughout the business.

You will gain and expand your knowledge of your client’s industry and that of the waste industry. You will make a difference to your customer by using this knowledge to offer bespoke solutions to your client base in line with the client’s needs and strategic plan without compromising legislation, service provision and margin.

**You must have**:
Delivered outstanding Customer Services in a previous role

The ability to work on your own and manage your time whilst being an effective team member.

Grade C in Math’s & English GCSE

Basic IT skills, being able to use Word, Excel and PowerPoint

**You may have**:
Experience working in the waste industry

**We will give you**:
A challenging and rewarding role in a successful and growing business

The opportunity to grow with a business through a tailored performance development programme

A competitive salary

Enhanced holiday allowance

Employer contributory pension scheme

A great place to work

**Details**

You will report to the Sales & Service Delivery Manager

You will be based in Head Office at Newark

**Job Types**: Full-time, Permanent

**Salary**: £22,050.00-£23,100.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Commission pay

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Ability to Commute:

- Newark (required)

Work Location: In person


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