Service Delivery Administrator

3 months ago


StokeonTrent, United Kingdom Chaffinch Document Full time

**About Us**: Chaffinch is a fast-growing data management business specialising in secure, efficient document and data management solutions for all sectors nationwide. This includes document storage, shredding, scanning, and EDMS software.

We value our people and are proud of our team. We recruit people. It sounds simple, but we are old-fashioned that way. No online tests and no pre-conceptions. It is crucial that our team aligns with our values and ambition to support our growth and success. We offer an environment to develop on a personal and professional level and seek those who care about building long-term relationships.

**Position Purpose**: Based at our Stoke-on-Trent Head Office. The role will provide a high level of professional administrative support to our business and logístical operations in relation to our storage, shredding, scanning, and software services. The role will have responsibility for the maintenance and development of Chaffinch systems, including jobs and route scheduling, data entry, customer liaison, and reporting. In addition, the position will include general administrative duties such as answering phones, filing, support for team members, and other duties as assigned.

We are looking for someone with determination, dedication, and perseverance to help deliver exceptional service standards to our growing and valued customers. Someone who is unique, with a professional and confident manner will make an excellent addition to our team.

The role will suit someone with the ability to add value to our processes, and a keen learner who is comfortable in fielding enquiries for both paper document management solutions and digital software products.

**Key Job Activities**
- Customer service (internal) - Liaise with other sites, departments, and team members to provide information regarding customers and accounts.
- Schedule, amend and manage all customer jobs and administer paperwork, accordingly, ensure information is correct for billing purposes.
- Define and manage daily routes, drivers, and vehicles to complete all jobs in the most efficient way to the satisfaction of the customer.
- Document customer interactions, opportunities, feedback, and solutions accurately within the Company’s CRM and database systems.
- Proactively support the development of our systems and processes to maximise efficiency across our business.
- Produce and issue all relevant paperwork required for customer transactions and drivers to carry out daily routes.
- Manage, order and receipt stationery, stock, and other services as required, and liaise with suppliers to ensure timely delivery of products/services.
- Update and maintain administrative functions of the HR, CRM, productivity, job management, and invoicing systems.
- Provide general administrative support to the business and senior management as directed.

**Skills & Experience**:

- Excellent organisation skills and attention to detail.
- Excellent communication and customer service skills.
- Good knowledge of IT software, especially Microsoft Office (Outlook, Excel)
- Experience of using workplace software an advantage, eg. Xero
- Good administrative skills and attention to detail, i.e., typing, coordination of HR, CRM, productivity, job management, and invoicing systems.
- Self-motivated, reliable, with an enthusiastic and positive outlook.
- Ability to work without supervision.
- Ability to manage time and complete multi-tasks in line with timescales.
- A team player with the ability to build relationships with customers, colleagues and suppliers over the telephone and in person.
- Ability to work effectively under pressure and someone who is looking for a challenge.
- Passion for delivering exceptional customer experiences.

**Benefits**
- Competitive salary
- Professional development opportunities
- Contributory pension scheme
- Employee Health & Wellbeing Cash Plan (Coming Soon)
- Employee Retail Discounts (Coming Soon)

**Job Types**: Full-time, Part-time
Part-time hours: 37.5 per week

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free flu jabs
- Health & wellbeing programme
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Stoke-on-Trent, ST6 4DJ: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Language**:

- English (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person



  • Newark-on-Trent, United Kingdom Novati Full time

    Service Delivery Administrator Role Expectation **What makes us different?** We are passionate about partnering towards your world without waste, seeing waste as so much more than the material we collect. Our people are respectful and responsible but disruptive and daring, we all want to be the best in everything we do. You might say we are a different...


  • Stoke-on-Trent, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 306998**Salary**: - £25,752 - £27,116- Pro-rata**Job grade**: - Administrative Officer- HMPPS Band 3**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Part-time**Number of jobs available**: - 1Contents Location About the job **Benefits**: Things you need...


  • Stoke-on-Trent, United Kingdom Sharpsmart Full time

    Sharpsmart Stoke are looking for a highly organised Administration and Customer Service Coordinator who will be based on-site. This role is 37.5 hours per week, Monday-Friday. **Key responsibilities** - Assist with completion of daily documentation and provide detailed information to update our systems. - Deliver quality facility service through timely and...


  • Stoke-on-Trent, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 340587**Salary**: - £25,752 - £27,116- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Officer- HMPPS Band 3**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Full-time**Number of jobs available**: -...


  • Stoke-on-Trent, United Kingdom Hiring People Full time

    Passionate, Creative, Equal, Empowering and Sustainable Customer Services Administrator Hours: 37 Hours per week on a rota system Location: Head Office, Festival Park, Stoke on Trent Salary: £22,010.56 per annum Are you looking for a customer support role within an Organisation that is at the heart of helping people to thrive? If so, this role may be for...


  • Stoke-on-Trent, United Kingdom CV Screen Full time

    **Customer Service Administrator** **Stoke-on-Trent** **Up to £22000 + Benefits.** This is an office-based role. **Overview of the role** Process orders meticulously, aiming for 100% fulfillment and meeting deadlines consistently. - Perform effectively under high-pressure circumstances, displaying resilience. - Efficiently handle customer requests,...

  • Service Administrator

    4 months ago


    Stoke-on-Trent, United Kingdom Bristol Street Motors Full time

    **Bristol Street Motors Ford Stoke** At Bristol Street Motors Ford Stoke we are looking for a Service Administrator to join the team! We are offering a basic salary of £23,500 with an OTE of £25,000 plus great company benefits! The general duties of the role: - Service work undertaken on the vehicle meets brand requirements - Submission of all invoiced...

  • Service Administrator

    3 months ago


    Stoke-on-Trent, United Kingdom We Are With You Full time

    Our team in Stoke are seeking an experienced Administrator, to provide a comprehensive and efficient administrative service. Do you thrive in a busy environment, having a wide range of different administration tasks to juggle and lots of different people to meet and support? If so, then this could be the role for you. With You is all about working with our...


  • Stoke-on-Trent, United Kingdom RSD Dispense Limited Full time

    '''Job Summary''' '''Duties''' - Weekly telesales to obtain and process customer orders, printing off invoices and delivery notes and arranging into delivery routes. - Chasing up Customer overdue debts and processing customer payments - Assist with data entry and maintaining accurate records - Provide support to staff members as needed - Maintain office...


  • Stoke-on-Trent, United Kingdom NHS Staffordshire & Stoke On Trent Integrated Care Board Full time

    As an Administrator supporting the Patient Services Team you will be part of a teamdelivering a service to patients on behalf of a range of ICB and other customers. You willhave a patient-centred approach and will establish and maintain effective professional working relationships with internal and external colleagues. The role is the first point of contact...


  • Stoke-on-Trent, United Kingdom xpertrecruitmentsolutionsltd.co.uk Full time

    **Are you an experienced Office Based Customer Service Administrator / Call Centre Advisor wanting a new varied & dynamic role with one of UKs leading Commercial Lettings companies if so, we would love to hear from you!** A Fantastic Opportunity to join one of UKs leading business letting agencies providing support to our business users. As a Helpdesk...

  • Service Administrator

    4 months ago


    Stoke-on-Trent, United Kingdom Phoenix Gas Full time

    Working in a busy office environment, the applicant will be responsible for the planning of service and repair jobs via our inhouse IT system. The role requires an individual who works well under pressure, has a good eye for detail and is able to multi-task. - Schedule service and repair jobs for Engineers and add to planners. - Liaising with customers and...


  • Stoke-on-Trent, United Kingdom Atlanta Group Full time

    As a Service Delivery Manager reporting to the Director of IT Operations, you will be responsible for the leadership of the Service Protection Analysts and co-ordinating effective service management processes, to protect and improve service level requirements. How will you do this? • Improve process compliance and efficiency. Embed service management...


  • Stoke-on-Trent, United Kingdom Fletcher Moorland Full time

    Fletcher Moorland are dedicated to delivering exceptional service to our customers around the clock. We are expanding our team and seeking a talented Night Shift Customer Service Administrator to join our team. If you are a night owl with excellent customer service and administrative skills, we want to hear from you! **Key Responsibilities**: - Assist...


  • Stoke-on-Trent, United Kingdom Fletcher Moorland Full time

    Fletcher Moorland are dedicated to delivering exceptional service to our customers around the clock. We are expanding our team and seeking a talented Night Shift Customer Service Administrator to join our team. If you are a night owl with excellent customer service and administrative skills, we want to hear from you! **Key Responsibilities**: - Assist...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Sanctuary Group Full time

    Job Title: Service Delivery ManagerSanctuary Group is seeking a highly skilled Service Delivery Manager to join our team. As a key member of our property services team, you will be responsible for overseeing the delivery of maintenance and repair services across our extensive portfolio of properties.Key Responsibilities:Coordinate a team of operatives to...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Sanctuary Group Full time

    Job Title: Service Delivery ManagerSanctuary Group is seeking a highly skilled Service Delivery Manager to join our team. As a key member of our property services team, you will be responsible for overseeing the delivery of maintenance and repair services across our extensive portfolio of properties.Key Responsibilities:Coordinate a team of operatives to...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Sanctuary Group Full time

    Job Title: Service Delivery ManagerSanctuary Property Services is seeking a highly skilled Service Delivery Manager to join our team. As a key member of our operations team, you will be responsible for coordinating a team of operatives to ensure the delivery of high-quality repairs and maintenance services to our customers.Key Responsibilities:Oversee the...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Sanctuary Group Full time

    Job Title: Service Delivery ManagerSanctuary Property Services is seeking a highly skilled Service Delivery Manager to join our team. As a key member of our operations team, you will be responsible for coordinating a team of operatives to ensure the delivery of high-quality repairs and maintenance services to our customers.Key Responsibilities:Oversee the...

  • Administrator

    2 weeks ago


    Kirkby on Bain, United Kingdom Randstad Delivery Full time

    Are you an experienced Administrator? Do you possess strong organisational skills, excellent communication abilities, and a keen attention to detail? Are you based in or around Woodhall Spa? We are offering a temporary position with the potential for an extension at Aggregate Industries Woodhall Spa Quarry. This role is ideally suited for individuals with...