Customer Service Executive
6 months ago
As Customer Support Executive reporting to the Head of Customer Success, you will provide excellent customer service and technical support via our dedicated support desk software, social media or through live chat.
You will support a range of users with differing levels of digital skills or languages to use our software solutions including the PDH.Platform and AmaraHealth App and where required liaise with our internal teams to resolve technical issues, queries and bugs.
**You will**
- respond to incoming support/customer service requests or queries via support desk, social media, live chat or telephone
- support customers in line with the requirements of each contract
- respond to all tickets in a timely manner and work with the Head of Customer Success to ensure timelines and resolutions met any customer KPIs in place
- problem solve following extensive training
- monitor issues to identify any trends
- raise bug fixes as a result of issues raised in support, with the technical team
- raise any risks or incidents in line with your training and company policies and procedures
**Requirements**:
- Experience in customer support role (or similar) - ideally in software but not necessary
- Ability to remain calm and supportive under pressure
- Excellent verbal and written communication skills
- Excellent listening skills
- Excellent interpersonal skills
- Excellent understanding of software
- Attention to detail, critical-thinker and problem-solver
**What we offer**
- Extensive training on our software solutions and support tools
- Ongoing career development, training and one to one coaching
- Competitive Salary and annual pay reviews
- Pension, Maternity & Paternity pay, 28 days holiday
- Encouragement to contribute - everyone has a voice
- Wellbeing allowance
Don't worry if you think you're not a 100% match for the role, we'd still love to hear from you
**Job Types**: Full-time, Permanent
Pay: From £23,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
- Work from home
Schedule:
- Monday to Friday
Application question(s):
- What are your salary expectations?
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 2 years (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: Hybrid remote in Cambridge, Cambridgeshire
-
Customer Service Executive
6 months ago
Cambridge, United Kingdom Priority Digital Health Full timeAs Customer Support Executive reporting to the Head of Customer Success, you will provide excellent customer service and technical support via our dedicated support desk software, social media or through live chat. You will support a range of users with differing levels of digital skills or languages to use our software solutions including the PDH.Platform...
-
Customer Service Executive
6 months ago
Cambridge, United Kingdom Bunzl Greenham Full timeCustomer Service Executive Location: Cambridge Working Schedule: Monday - Friday 37.5 hours Permanent Role & 6 Month Fixed Term Contract Available **Salary**: £27398 + Bonus Bunzl Greenham is a UK leading Safety and Workplace supplier, part of Bunzl plc, a global FTSE 100 company. With 18 Service Centres across the country, we are leaders in delivering...
-
Customer Service Executive
6 months ago
Cambridge, United Kingdom Motion Cleaning Machines Group & Orca Consulting Full timeWe are looking for our next awesome team member here at Motion! Could it be you?.... We are dynamic, driven and have a high level of enthusiasm for our company and team, the work environment is crucial to our success and were very proud of its positive culture! We are in need for an exceptional service executive to join at our offices in Cottenham. Working...
-
Cambridge, Cambridgeshire, United Kingdom Ernest Gordon Recruitment Limited Full timeErnest Gordon Recruitment Limited Job Description:As a Customer Service and Stock Management Executive, you will play a key role in ensuring the smooth operation of our commercial pumps distribution business. This includes liaising with customers and suppliers, processing orders, and managing stock. The ideal candidate will have experience in sales...
-
Customer Support Executive
6 months ago
Cambridge, United Kingdom Kameo Recruitment Full time**Salary**: £25,000p.a. **Hours**:Full time, 1-year Fixed Term Contract (covering maternity leave) **Location**:Cambridge:Hybrid working, minimum 1-2 days a week in the office. **Company benefits**:25 days holiday with a flexi-leave system, discretionary annual cash bonus, generous employer pension scheme, £250 budget for equipment support. **Are you a...
-
Customer Service Executive
6 months ago
Cambridge, United Kingdom Eclectic Recruitment Ltd Full timeOur client is well respected, family feel company based in South Cambridge. They are looking to add a new team member in their customer service department. This role will be office based. **Main duties will include**: - Arranging appointments for customers - Discussing products on the phone with customers - booking travel and accomodation - Shipping...
-
Customer Service Executive
5 months ago
Cambridge, United Kingdom Motion Cleaning Machines Group & Orca Consulting Full timeWe are looking for our next awesome team member here at Motion! Could it be you?.... We are dynamic, driven, fun and a high level of enthusiasm for the company and team, the work environment is crucial to our success and were very proud of its positive culture! We are in need for (the right) Great new team member to join at our offices in Cottenham....
-
Customer Success Executive
6 months ago
Cambridge, United Kingdom The Ohub Full timeAre you ready to join a rapidly scaling FinTech company based in London and Cambridge? We are recruiting on behalf of this exciting finance scale up to find a dynamic and talented individual to join their team as a **Customer Success Executive**. If you're passionate about delivering exceptional customer service and making a significant impact on the growth...
-
Bilingual Customer Services Executive
6 months ago
Cambridge, United Kingdom MSD Full timeWe offer an extremely high level of customer service and see this as a major asset for our business. This not only keeps our existing customers happy but also helps drive new. We have a large customer base in Europe and have an immediate need for a flexible, multi-lingual member of staff to provide local language customer service. - You will be fluent in...
-
Customer Service Representative
2 months ago
Cambridge, Cambridgeshire, United Kingdom beBee Professionals Full time £25,000 - £35,000We are seeking a highly motivated Team Member to contribute to the success of beBee Professionals in Cambridge. As a key member of our team, you will be responsible for delivering exceptional customer service and supporting our operational workflow.Key Responsibilities:Provide top-notch service to customers, addressing their queries and concerns.Participate...
-
Customer Service Representative
2 months ago
Cambridge, Cambridgeshire, United Kingdom beBee Professionals Full time £25,000 - £35,000Job SummaryWe are seeking a highly motivated and enthusiastic Team Member to join our dynamic team at beBee Professionals in Cambridge. As a key member of our operational team, you will play a vital role in delivering exceptional customer service and contributing to our business success.Key ResponsibilitiesProvide top-notch customer service and support to...
-
Customer Solutions Executive
1 week ago
Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full timeWe are seeking a highly skilled Customer Solutions Executive to join our team at Marshall Motor Group's BMW dealership in Bournemouth. This role is responsible for delivering exceptional customer experiences by providing expert advice on finance and insurance products.Salary: £30,000 - £40,000 per annum (dependent on experience), plus a competitive bonus...
-
Customer Success Executive
5 months ago
Cambridge, United Kingdom Techspert Full timeIn this role, you’ll join our rapidly growing Customer Success team, driving maximum value for our customers through use of our technology and the service that we provide. You will discover their needs and challenges and then guide them on the best ways to use our services to solve them. You will be responsible for: - Managing customer accounts -...
-
Customer Service Advisor
5 months ago
Cambridge, United Kingdom White Stores Full time**Customer Service Advisor** **Sawston, Cambridgeshire** **5 days per week, 37.5 hours** **Monday to Saturday - 8.30am - 5pm Sunday - 10am - 4pm** **21 days holiday pro rata plus Bank Holidays** Are you ambitious, accountable, enthusiastic, and show initiative? Do you enjoying helping people and do you have a natural ability to show empathy and...
-
Customer Service Administrator
6 months ago
Cambridge, United Kingdom OGT Full time**OGT is a leading global provider of clinical and diagnostic genomic solutions. We create products that enable researchers and clinical decision makers to reach the right care decisions for each patient, every time. By working with partnerships with our customers, we strive to unlock the future of genetic clinical care.** **Are you looking for a change in...
-
Customer Service Administrator
6 months ago
Cambridge, United Kingdom Oxford Gene Technology Full time**OGT is a leading global provider of clinical and diagnostic genomic solutions. We create products that enable researchers and clinical decision makers to reach the right care decisions for each patient, every time. By working with partnerships with our customers, we strive to unlock the future of genetic clinical care.** **Are you looking for a change in...
-
German Speaking Customer Services Executive
6 months ago
Cambridge, United Kingdom MSD Full timeWe offer an extremely high level of customer service and see this as a major asset for our business. This not only keeps our existing customers happy but also helps drive new. We have a large customer base in Europe and have an immediate need for a flexible, multi-lingual member of staff to provide local language customer service. - You will be fluent in...
-
Customer Service
6 months ago
Cambridge, United Kingdom Abbotts Countrywide Estate Agents Full time**Location - Great Shelford, CB22 5LZ** **Days & Hours - Mon - Fri, 8:45am - 5:30pm (1 hour lunch) + 1 Sat in every 4, 9am - 1pm** **Employment Type - Full-time, permanent - Salary: £22,000** **The Connells Group** has recently acquired **Countrywide **securing our place as the UK’s largest property services group, trading locally under our Ashby Lowery...
-
Customer Service
6 months ago
Cambridge, United Kingdom Interaction Recruitment Full timeCustomer Service Advisor Cambridge £22,000 to £28,000 Excellent Benefits - Hybrid working (2 days in the office 3 from home) 26 days holiday plus Bank Holidays Private medical Profit share On-site parking Previous experience within a customer service environment A proactive mindset and have a desire to offer exceptional service to customers in a...
-
Global Commercial Excellence Director
1 week ago
Cambridge, Cambridgeshire, United Kingdom Page Executive Full timeAbout Our ClientFluenta, a privately owned Norwegian Flare Gas Meter Manufacturer, has established itself as a global leader in sensing technology. With over 2,000 installations across 6 continents, the company helps reduce greenhouse gas emissions and minimize environmental impact in challenging environments worldwide.Due to continued growth and investment,...