Customer Service

4 months ago

Cambridge, United Kingdom Abbotts Countrywide Estate Agents Full time

**Location - Great Shelford, CB22 5LZ**
**Days & Hours - Mon - Fri, 8:45am - 5:30pm (1 hour lunch) + 1 Sat in every 4, 9am - 1pm**
**Employment Type - Full-time, permanent - Salary: £22,000**

**The Connells Group** has recently acquired **Countrywide **securing our place as the UK’s largest property services group, trading locally under our Ashby Lowery brand.

We are looking for an **ENERGETIC** and **ENTHUSIASTIC** customer service specialist, who either has a background within property, or looking to embark within the industry.

Our Property Managers play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve, throughout their time with us. So, we're on the lookout for people with great **communication** and **relationship **skills and a **passion **for delivering a quality customer service

**The role of a Property Manager**:
As a Property Manager you will be fully managing your own portfolio of properties across any of our 60 brands, building relationships with your internal colleagues and a portfolio of customers and acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy.

Providing a first-class service to our customers is at the heart of your role, and working in a fun and positive environment, your day-to-day duties may include:

- Coordinating urgent and routine repairs and maintenance
- Liaising with trades people/contractors and keeping customers up to date
- Organising safety inspections and managing remedial works
- Liaising with landlords following regular property visits
- Assisting customers with general tenancy queries
- Carrying out weekly partnership calls with colleagues and welcome calls with new customers
- Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
- Providing a first-class service to maximise customer retention
- Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved
- CC00306_

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Cambridge (required)

Ability to Relocate:

- Cambridge: Relocate before starting work (required)

Work Location: In person

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