Customer Service Representative

6 days ago

Cambridge, Cambridgeshire, United Kingdom Exact Sourcing Ltd Full time
Customer Service Executive

We are seeking a highly skilled Customer Service Executive to join our team at Exact Sourcing Ltd. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring that our clients receive the highest level of support.

Key Responsibilities:
  • Customer Service: Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
  • Order Processing: Process incoming sales orders and enquiries, ensuring accurate and efficient handling of customer requests.
  • Communication: Develop and maintain strong relationships with customers, communicating effectively through various channels to ensure customer satisfaction.
  • Problem-Solving: Identify and resolve customer complaints and issues in a constructive and timely manner.
Requirements:
  • Customer Service Experience: Proven experience in a customer-facing role, with a strong track record of delivering excellent customer service.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to communicate effectively with customers and colleagues.
  • Problem-Solving: Strong problem-solving skills, with the ability to identify and resolve customer complaints and issues.
  • Team Player: Ability to work effectively as part of a team, supporting colleagues to achieve customer satisfaction.

We are looking for a highly motivated and customer-focused individual who is passionate about delivering exceptional service. If you have a strong customer service background and a proven track record of success, we would love to hear from you.

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