Mdt Coordinator Assistant

5 months ago


Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

To provide efficient and administrative support to consultants and MDT teams

To book the first OPA for 2 week wait suspected cancer referrals within target

To work in close co-operation with staff and other health professionals to ensure a first class service.

To be an active and supportive member of the Cancer department

Support the MDT Coordinators with the collection of data to populate MDT lists and patient outcome proformas.

Transfer imaging between Trusts for discussion at MDT meetings and in time for clinic appointments.

Managing daily telephone calls and general queries.

To ensure that referral letters received in the department are processed within 24 hours of receipt.

Provide administrative support to the MDT coordinators and wider MDT.
To make 2WW appointments and ensure that referral letters are reviewed by the clinical teams and prioritised within an appropriate timeframe.

To immediately escalate circumstances where patient’s first clinic appointments cannot be made within seven days of receipt of 2WW referral.

Enter referral information from GPs, other services and Tertiary
Help provide cover for the other departmental administrators during busy periods, sickness and annual leave and where there is imbalance of workload.

To regularly monitor systems for receipt of electronic referrals.

To be responsible for the updating of electronic patient records with patient’s details.

To have excellent keyboard and word processor skills in Word and Microsoft Outlook.

To act independently, ensuring that daily tasks and ongoing workloads are prioritised and completed in agreed timeframes.

To undertake photocopying and scanning documents as necessary.

Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the Trust. The RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world’s most complex and innovative care to our patients.

To receive all telephone calls to the department ensuring the caller’s needs are clearly established, accurate messages taken and passed on promptly, and callers are passed on to other colleagues when appropriate.

Communicate MDT outcomes to GPs external and internal clinical terms and management.

Handle sensitive issues with tact and diplomacy.

To take any follow up action as agreed with a caller and to keep them informed of any outcomes.

To ensure that patients and visitors are communicated with effectively and politely, and patient focus is maintained.

To ensure that any enquiries are handled in a courteous and tactful manner and problems are dealt with promptly and efficiently.

To provide the appropriate support to any caller as required by their emotional status, which may involve advising patients of changes of appointment dates, or dealing with complaints.

To be conversant with Microsoft Office on a daily basis.

To provide cover for other administrative staff within the department when absent.

To attend and participate in departmental meetings held on a regular basis.

To take steps to resolve callers’ complaints and concerns. Where this is not feasible, to advise callers of the PALS Service and if necessary of the complaints’ procedure. Issues should be escalated to the Cancer Services Manager as appropriate.



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