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Customer Service Specialist

4 months ago

Ellesmere Port, United Kingdom The Business Connection Full time

Benefits include a company pension scheme, hybrid working, enhanced annual leave, an onsite gym, an internal training platform, free parking, and many more

You will work 37.5 hours a week on a rota basis between 8am - 7pm Monday - Friday, plus 9am - 530pm one in four Saturdays or Sundays (paid at time and a half).

Tasks & responsibilities include:

- Use a CRM to:

- Check availability
- Price schedules and quotes
- Make bookings and reservations
- Issue tickets
- Amend/ refund bookings
- Make sound commercial decisions on margins and pricing on a booking-by-booking basis
- Work on own initiative without constant supervision
- Keep on top of all deadlines for deposits, balance payments, names and ticketing
- Develop a good understanding of the market and competition
- Form close ties with customers to strengthen relationships
- Thrive on delivering an excellent experience with exceptional customer service skills
- Be a committed, enthusiastic and supportive team member
- Deliver an efficient and professional service to internal and external customers
- Maintain high levels of accuracy
- Work in a positive, proactive and determined manner

Unfortunately due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.

We are acting on behalf of the client as an Employment Agency in relation to this vacancy.

We are an equal opportunities agency and welcome applicants from all backgrounds.