Customer Care Specialist
3 weeks ago
- Take pride in delivering outstanding customer service
- Enjoy the dynamic atmosphere of a fast-paced workplace
- Excel in a collaborative team setting
- 30 days of annual leave (including public holidays), increasing with tenure.
- Referral bonuses for recommending friends.
- Discounted experiences for family and friends.
- Retail discounts that save you money on shopping and dining.
- Fully funded, nationally recognized training programs.
- Manufacturer-specific training opportunities.
- Salary financing options.
- 24/7 access to an Employee Assistance Program and dedicated Mental Health First Aiders.
- Pension scheme contributions for team members.
- Referral payments for friends and family customers.
- Discounts on products and services available for family and friends.
- Welcoming customers and ensuring a high standard of service from the outset.
- Communicating with customers in person, over the phone, and via email to understand their needs and advise them accordingly.
- Managing Service/MOT schedules and workshop operations, keeping customers and the workshop informed about vehicle statuses.
- Overseeing the receipt and return of customer vehicles, including conducting handover checks.
- Identifying and verifying parts and goods from suppliers for quality and accuracy.
- Receiving and organizing incoming vehicle parts, ensuring proper stock placement.
- Maintaining secure and saleable stock conditions.
- Accurately locating and picking parts for workshop staff and customers.
- Maximizing sales opportunities for older and slower-moving parts.
- Prior experience in a Service Advisor or Parts Advisor role.
- A background in a busy, fast-paced office environment.
- Exceptional customer service skills coupled with a positive attitude.
- The ability to manage and de-escalate challenging situations.
- Confidence, resilience, and a professional demeanor.
- Strong organizational skills and a methodical approach to tasks.
- A willingness to learn and grow.
- A collaborative team player mindset.
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