Call Centre Representative
3 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Call Centre Representative. As a representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries.
**Responsibilities**:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about products, services, and promotions
- Analyse customer needs and recommend appropriate solutions
- Handle escalated calls or difficult situations with empathy and professionalism
- Follow call centre scripts and procedures to ensure consistent service delivery
- Meet or exceed individual performance goals and contribute to team targets
**Skills**:
- Strong verbal and written communication skills
- Excellent phone etiquette and active listening skills
- Ability to multitask, prioritize, and manage time effectively
**Salary**: From £24,683.01 per year
**Benefits**:
- Company events
- On-site parking
- Paid volunteer time
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Belfast: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 21/03/2024
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