Call Centre Representative

3 weeks ago


Belfast, United Kingdom Communications and Solutions Partners Group Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Call Centre Representative. As a representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries.

**Responsibilities**:

- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about products, services, and promotions
- Analyse customer needs and recommend appropriate solutions
- Handle escalated calls or difficult situations with empathy and professionalism
- Follow call centre scripts and procedures to ensure consistent service delivery
- Meet or exceed individual performance goals and contribute to team targets

**Skills**:

- Strong verbal and written communication skills
- Excellent phone etiquette and active listening skills
- Ability to multitask, prioritize, and manage time effectively

**Salary**: From £24,683.01 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Belfast: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 21/03/2024



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