Call Centre Representative

1 month ago


Belfast, United Kingdom ENVISION AGENCY LTD Full time

We are seeking a highly motivated and customer-oriented individual to join our team as a Call Centre Representative. In this role, you will be responsible for providing exceptional customer service and support over the phone.

**Responsibilities**:

- Answer incoming calls from customers and provide assistance with inquiries, concerns, or issue
- Analyse customer needs and offer appropriate solutions or recommendations
- Up sell products or services to customers when applicable
- Handle customer complaints or escalations with professionalism and empathy
- Follow call centre scripts and guidelines to ensure consistent service delivery
- Maintain a high level of phone etiquette and communication skills
- Collaborate with team members to achieve individual and team goals

**Skills**:

- Strong data entry skills with attention to detail
- Ability to analyse customer needs and provide effective solutions
- Excellent phone etiquette and communication skills
- Ability to effectively communicate complex information to customers in a clear and concise manner

If you are a self-motivated individual who enjoys helping others, we would love to hear from you.

**Salary**: From £24,655.26 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Belfast (preferred)

Work Location: In person

Application deadline: 13/03/2024



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