Call Centre Executive

2 weeks ago


Belfast, United Kingdom ENVISION AGENCY LTD Full time

We are seeking a highly motivated and customer-oriented individual to join our team as a Call Centre Representative. As a Call Centre Representative, you will be responsible for providing exceptional customer service and resolving inquiries over the phone.

**Duties**:

- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about products, services, and promotions
- Assist customers with placing orders, processing returns, and resolving any issues or concerns
- Analyse customer needs and recommend appropriate solutions or upsell additional products or services
- Follow call centre scripts and guidelines to ensure consistent service delivery
- Utilize phone etiquette to create a positive customer experience
- Escalate complex issues to the appropriate department for further resolution

**Skills**:

- Strong verbal communication and interpersonal skills
- Ability to handle high call volumes while maintaining professionalism and composure
- Excellent problem-solving skills and the ability to think quickly on your feet

**Salary**: From £24,655.26 per year

**Benefits**:

- Additional leave
- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Belfast (preferred)

Work Location: In person

Application deadline: 13/03/2024



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