Call Centre Agent

3 weeks ago


Belfast, United Kingdom Raven Full time

**Position: Call Center Representative**

The Call Center Representative will be responsible for working with our agents to ensure that all customers are successfully served. They will also be responsible for managing the customer's account and ensuring that the customer is receiving the best service in the industry.

**Core Duties & Responsibilities**:

- Provide exceptional customer service, while maintaining a professional image for our clients and employees.
- Answer incoming calls and provide appropriate information to the caller.
- Process orders and receive shipments as needed from our agents.
- Assist in the resolution of customer issues or complaints.
- Adhere to company policies and procedures and assist in developing new procedures as needed.
- Provide support to other Raven agents as needed.

**Requirements**:

- High School Diploma or GED is required; college degree preferred
- At least two (2) years of customer service experience in a manufacturing environment, call center or warehouse environment is required.
- Strong verbal communication skills, along with excellent written skills are required.
- Ability to multi-task in a fast-paced environment is required.

**Salary**: £20,855.00-£22,349.00 per year

**Benefits**:

- Flexitime

Schedule:

- Flexitime
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus

Work Location: In person

Expected start date: 10/09/2023


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