Service Centre Call Advisor

1 month ago


Belfast, United Kingdom VANRATH Full time

**The Ideal Person**
- 4 GCSE passes Grades A-C or equivalent including GCSE English
- At least 6 months experience dealing with incoming and outgoing calls
- At least 6 months experience in a computerised office environment
- Be able to demonstrate good communication skills

**Responsibilities**
- Answering all calls into the Services Centre within target times, courteously and maintaining high standards in customer care. Meeting Key Performance Indicators and targets on a monthly basis as defined in monthly appraisals.
- Receiving, acknowledging and resolving, where appropriate, telephone and written enquiries, keeping callers regularly updated as appropriate. Referring issues, which cannot immediately be resolved to the Services Centre Manager and raising priority actions when required to operational staff.
- Using management information to ensure that all enquiries are responded to within the target times.
- To comply with Security, Data Protection and Confidentiality Policies within the organisation and alert Supervisor to any incidences or breaches of the policies or inaccuracies in the data held.
- Taking and relaying messages as appropriate to operational staff as and when required.
- Update the organisation’s computerised records, providing reports and performance statistics, as required.

**Job Types**: Full-time, Permanent

**Salary**: £19,695.00-£22,978.00 per year

**Benefits**:

- Company pension
- Life insurance
- Wellness programme

Schedule:

- Day shift
- Monday to Friday
- Overtime

Ability to commute/relocate:

- BELFAST: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

Work Location: One location

Reference ID: VAN-HR-40


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