Call Centre Agent
2 weeks ago
Join Our Team as a Call Center Agent: Where Ambition, Drive, Teamwork, and Competition Thrive based in Belfast
Are you a passionate, driven, and competitive individual who thrives in a team-oriented environment? We are looking for top-notch Call Center Agents to join our dynamic team and elevate our customer service to new heights.
**About Us**:
We pride ourselves on delivering exceptional customer experiences through our state-of-the-art call centre. We're currently seeking motivated and driven individuals to join our team as Call Center Agents.
**Position Overview**:
As a Call Center Agent at Switch Advisor, you will be the first point of contact for our valued customers. You will have the opportunity to make a real difference by providing top-notch service, resolving inquiries, and ensuring every customer interaction leaves a positive impression.
**Key Responsibilities**:
- Handle incoming calls professionally and efficiently.
- Assist customers with product inquiries, orders, billing, and technical issues.
- Troubleshoot problems and provide accurate information and solutions.
- Maintain a high level of product knowledge to effectively address customer needs.
- Meet and exceed customer service and performance goals.
- Document and update customer records accurately in our CRM system.
- Collaborate with team members and other departments to resolve complex issues.Responsibilities:
- Answer incoming calls from customers and provide assistance with their inquiries and concerns
- Upsell products or services to customers based on their needs and preferences
- Analyze customer accounts and provide accurate and timely information
- Resolve customer complaints or issues in a professional and efficient manner
- Maintain a high level of customer satisfaction through excellent service delivery
**Skills**:
- Excellent verbal communication skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Good organisational skills and attention to detail
- Ability to multitask and prioritise tasks effectively
**Salary**: From £23,000.00 per year
**Benefits**:
- Company events
- Company pension
- Gym membership
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus
Work authorisation:
- United Kingdom (required)
Work Location: In person
-
Call Centre Agent
4 weeks ago
Belfast, United Kingdom Switch Advisor Ltd Full timeJoin Our Team as a Call Center Agent: Where Ambition, Drive, Teamwork, and Competition Thrive in Belfast! Are you a passionate, driven, and competitive individual who thrives in a team-oriented environment? We are looking for top-notch Call Center Agents to join our dynamic team and elevate our customer service to new heights. **About Us**: We pride...
-
Call Centre Agent
1 week ago
Belfast, United Kingdom Emson Creative London Full time**About us** Emson Creative London is a small business in Belfast. We are professional, customer-centric and rewarding. Our work environment includes: - Modern office setting - Growth opportunities - Wellness programmes - Regular social events **Responsibilities**: - Answer incoming calls and respond to customer inquiries. - Identify customer needs and...
-
Contact Centre Agent- Belfast
3 weeks ago
Belfast, United Kingdom Field Management Ireland Full time**Your mission**: **Description**: FMI are Ireland’s largest independent field marketing agency. We work with market leading brands across a multitude of channels for a number of **FMI are Ireland’s largest independent field marketing agency. We work with market leading brands across a multitude of channels for a number of sectors including FMCG,...
-
Call Centre Operator
1 month ago
Belfast, United Kingdom CHANNELS CONSULTING LTD Full time**Responsobilities**: - Answering and managing inbound calls from customers - Providing accurate information about products and services - Resolving customer issues and inquiries in a timely and efficient manner - Documenting customer interactions and transactions - Collaborating with team members to achieve individual and team goals - Maintaining a...
-
Call Centre Sales Agent
4 weeks ago
Belfast, United Kingdom Talent Catch UK Full time**About Us**: Join our dynamic team! We are a customer-centric company committed to providing outstanding service. As we expand, we are looking for enthusiastic individuals to join our customer service department. **Responsibilities**: - **Customer Interaction**: Handle inbound and outbound customer calls with professionalism and courtesy. Address...
-
Call Centre Sales Assistant
4 weeks ago
Belfast, United Kingdom Talk Services Full timeTalk Services is on the lookout for a customer service enthusiast and professional Call Centre Sales Assistant in Belfast! Short and Long term openings available for fresh talents looking to be part of an outgoing and growth minded team, or simply looking to start something new! New 2023 opportunities! As a Call Centre Sales Assistant, you will be handling...
-
Call Centre Representative
1 month ago
Belfast, United Kingdom ALPHAATOMIC LTD Full time**Duties**: - Answer incoming calls and respond to customer inquiries in a professional and courteous manner - Provide information about products and services, take orders, and resolve customer complaints - Up sell products and services to maximize sales opportunities - Analyse customer needs and recommend appropriate solutions - Communicate effectively...
-
Call Centre Representative
2 days ago
Belfast, United Kingdom CHANNEL ALT LTD Full time**Duties**: - Handle inbound and outbound calls in a professional manner - Analyse customer needs and offer suitable solutions - Upsell products or services to increase revenue - Perform data entry accurately and efficiently - Maintain high standards of phone etiquette throughout interactions **Experience**: - Previous experience in a call centre or...
-
Call Centre Representative
1 month ago
Belfast, United Kingdom ALPHAATOMIC LTD Full timeAre you a people-oriented individual with excellent communication skills? Do you thrive in a fast-paced environment and enjoy solving problems? If so, we have the perfect opportunity for you to join our team as a Call Centre Representative! **Responsibilities**: - Handle inbound and outbound customer calls in a professional manner - Provide accurate,...
-
Call Centre Sales Advisor
2 weeks ago
Belfast, United Kingdom Hub Co Full timeJob Title: Call Centre Sales Advisor Location: Belfast, Northern Ireland Employment Type: Full-time Job Description: We are currently seeking enthusiastic and motivated individuals to join our call centre team in Belfast as Sales Advisors. As a Sales Advisor, you will be responsible for engaging with customers over the phone and promoting our products and...
-
Call Centre Executive
17 hours ago
Belfast, United Kingdom Damia Group Ltd Full timeCall Centre Executive - Belfast (Hybrid) - £80-£110 per day - 2/3 months+ My client, a FTSE 100 company, is on the hunt for a Customer Service Executive to ensures their customers receive a high level of customer satisfaction. You will provide an inbound and outbound customer service to all customers. Role Type: Hybrid - minimum 2 days in the...
-
Call Centre Agent
4 weeks ago
Belfast, United Kingdom Switch Advisory Limited Full time**About us** Switch Advisory Limited is a small business in Belfast. We are customer-centric, creative and inclusive. Our work environment includes: - Modern office setting - Growth opportunities - Casual work attire - On-the-job training **Responsibilities**: - Handle customer inquiries and complaints in a professional manner. - Provide accurate...
-
Inbound Call Centre Advisor
4 weeks ago
Belfast, United Kingdom Carbon60 Global Full time£22,087 per Annum - Contract - Belfast, County Antrim, Northern Ireland, UK **Job Ref**: - BBBH126901**Sector**: - Building, Construction & Infrastructure**Date Added**: - 30 November 2023Please note currency exchange rates are indicative. Exchange rates are calculated against the regional rate listed every 24h hours. Please contact us for...
-
Call Centre Representative
6 days ago
Belfast, United Kingdom Citi Sales Partners Full timeWe are seeking a skilled Call Center Representative to join our team. As a Call Center Representative, you will be responsible for handling inbound and outbound calls, providing excellent customer service, and assisting customers with their inquiries and concerns. **Responsibilities**: - Answer incoming calls and respond to customer inquiries in a...
-
Call Centre Representative
1 month ago
Belfast, United Kingdom Citi Sales Partners Full timeWe are seeking a highly motivated and customer-oriented Call Center Representative to join our team. As a Call Center Representative, you will be responsible for providing exceptional customer service and resolving inquiries or concerns over the phone. **Responsibilities**: - Answer incoming calls and respond to customer inquiries in a professional and...
-
Call Centre Executive
4 weeks ago
Belfast, United Kingdom 1st Line Limited Full timeWe are seeking a highly motivated and customer-focused individual to join our team as a Call Center Executive. As a Call Center Executive, you will be responsible for providing excellent customer service and support to our clients over the phone. This is a great opportunity for individuals who enjoy helping others and have strong communication...
-
Call Centre Representative
4 weeks ago
Belfast, United Kingdom Citi Sales Partners Full timeWe are seeking a highly motivated and customer-focused Call Center Representative to join our team. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients. **Responsibilities**: - Answer incoming calls and respond to customer inquiries in a professional and timely manner - Provide...
-
Call Centre Operator
1 month ago
Belfast, United Kingdom Global Partners Full time**Duties**: - Answer incoming calls professionally and provide information about products or services - Make outbound calls to follow up with customers or leads - Utilize scripts to provide accurate information to callers - Identify customers' needs, clarify information, and provide solutions - Seize opportunities to upsell products when they arise -...
-
Call Centre Representative
1 month ago
Belfast, United Kingdom Citi Sales Partners Full timeWe are seeking a skilled Call Center Representative to join our team. As a Call Center Representative, you will be responsible for handling incoming and outgoing customer calls, providing excellent customer service, and resolving customer inquiries or issues. **Responsibilities**: - Answer incoming customer calls and respond to customer inquiries or...
-
Call Centre Representative
1 month ago
Belfast, United Kingdom CHANNELS CONSULTING LTD Full timeWe are currently seeking a motivated and customer-focused individual to join our team as a Call Center Representative. As a key member of our customer service department, you will be responsible for addressing customer inquiries, resolving issues, and providing information about our products/services. **Duties**: - Answering incoming calls and assisting...