Call Centre Operator
2 months ago
**Duties**:
- Answer incoming calls professionally and provide information about products or services
- Make outbound calls to follow up with customers or leads
- Utilize scripts to provide accurate information to callers
- Identify customers' needs, clarify information, and provide solutions
- Seize opportunities to upsell products when they arise
- Perform data entry tasks accurately and efficiently
- Maintain a high level of phone etiquette at all times
**Requirements**:
- Excellent communication skills in English
- Ability to analyze customer needs and offer suitable solutions
- Strong multitasking abilities to handle multiple inquiries simultaneously
- Proficient in using call center systems and software for data entry
- Previous experience in a call center or customer service role is advantageous
**Job Types**: Full-time, Permanent
Pay: From £23,717.69 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Belfast: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 29/04/2024
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