Call Centre Representative
2 weeks ago
Job Title: Call Centre Representative
Location: Belfast, Northern Ireland
We are currently seeking a highly motivated and customer-focused Call Centre Representative to join our team in Belfast. As a Call Centre Representative, you will be responsible for handling a high volume of inbound and outbound calls, providing exceptional customer service, and resolving customer issues.
**Responsibilities**:
- Answering a high volume of inbound calls and responding to customer inquiries in a professional and courteous manner
- Making outbound calls to follow up with customers and resolve any issues
- Providing accurate information to customers and answering questions about our products and services
- Entering customer data into our computer system accurately and efficiently
- Meeting daily, weekly, and monthly performance metrics as set by management
- Adhering to all company policies and procedures
- Escalating customer issues to management as needed
**Requirements**:
- Strong customer service and communication skills
- Ability to work in a fast-paced environment
- Excellent problem-solving skills
- Good computer skills and ability to learn new systems quickly
- Ability to work independently and as part of a team
- Flexibility to work various shifts including weekends and holidays
- Previous call center experience is preferred but not required
**Salary**: £22,093.00-£24,093.00 per year
**Benefits**:
- Company events
- Employee mentoring programme
- Flexitime
- Free or subsidised travel
- On-site parking
Schedule:
- Flexitime
Supplemental pay types:
- Performance bonus
- Quarterly bonus
Ability to commute/relocate:
- Belfast: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Flextime
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