Call Centre Representative

2 weeks ago


Belfast, United Kingdom Citi Sales Partners Full time

We are seeking a skilled Call Center Representative to join our team. As a Call Center Representative, you will be responsible for handling incoming and outgoing customer calls, providing excellent customer service, and resolving customer inquiries or issues.

**Responsibilities**:

- Answer incoming customer calls and respond to customer inquiries or concern
- Provide information about products and services to customers
- Resolve customer complaints or issues in a professional and timely manner
- Follow up on customer interactions to ensure customer satisfaction
- Collaborate with team members to achieve individual and team goals

**Skills**:

- Excellent communication and interpersonal skills
- Ability to analyze customer needs and provide appropriate solutions
- Ability to multitask and prioritize tasks effectively

If you are a motivated individual with excellent communication skills and a passion for providing exceptional customer service, we would love to hear from you.

**Salary**: From £24,683.01 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Belfast: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 02/04/2024



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