Call Centre Agent

2 weeks ago


Belfast, United Kingdom Edinburgh P LTD Full time

**Call Center Representative**

Join our team as a Call Center Representative and be part of a dynamic and fast-paced environment. As a representative, you will play a crucial role in engaging with customers, providing them with information, and ensuring their satisfaction.

**Duties**:

- Make outbound calls to potential customers
- Address customer inquiries, concerns, and requests in a timely and courteous manner.
- Conduct market research and analyze data
- Document and maintain accurate records of customer interactions and transactions.
- Collaborate with team members and relevant departments to resolve complex issues.
- Provide information about products or services
- Answer incoming calls and respond to customer inquiries
- Resolve customer complaints or issues
- Maintain accurate records of customer interactions and transactions
- Follow communication scripts and guidelines

**Requirements**:

- Excellent verbal communication skills
- Strong interpersonal skills and ability to build rapport with customers
- Ability to analyze data and make informed decisions
- Ability to multitask and prioritize tasks effectively
- Previous experience in a call center or customer service role is a plus

**Salary**: £22,855.00-£25,349.00 per year

**Benefits**:

- Company events

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

Work authorisation:

- United Kingdom (preferred)

Work Location: In person

Application deadline: 04/09/2023


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