Call Centre Executive
2 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Executive. As a Call Center Executive, you will be responsible for providing excellent customer service and support to our clients over the phone. This is a great opportunity for individuals who enjoy helping others and have strong communication skills.
**Responsibilities**:
- Answer incoming calls from customers and provide assistance with inquiries, orders, and general information
- Handle customer complaints or concerns in a professional and courteous manner
- Enter and update customer information in the database accurately
- Analyze customer needs and recommend appropriate products or services
- Upsell additional products or services to customers when applicable
- Follow call center scripts and guidelines to ensure consistency and quality of service
- Maintain a high level of phone etiquette and professionalism at all times
**Requirements**:
- Excellent data entry skills with attention to detail
- Strong verbal and written communication skills in English
- Ability to analyze customer needs and provide appropriate solutions
- Experience in upselling or sales is a plus
- Bilingual or multilingual abilities, are highly desirable
- Previous call center or customer service experience is preferred but not required
**Job Types**: Full-time, Permanent
Pay: From £23,717.69 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Belfast: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 30/04/2024
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