Call Centre Operator

2 weeks ago


Belfast, United Kingdom CHANNEL ALT LTD Full time

**Responsibilities**:

- Answer incoming calls from customers promptly and professionally
- Provide information about products and services, answer questions, and address concerns
- Upsell products or services to customers based on their needs
- Perform data entry to update customer records accurately
- Analyze customer information to personalize service and resolve issues efficiently
- Follow phone etiquette guidelines to ensure quality customer interactions

**Qualifications**:

- Strong communication skills in English
- Ability to effectively communicate over the phone with a diverse customer base
- Excellent data entry skills with attention to detail
- Ability to analyze customer needs and provide suitable solutions
- Prior experience in a call center or customer service role is preferred

**Job Types**: Full-time, Permanent

Pay: From £25,724.80 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Belfast: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 15/05/2024


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