Call Centre Executive

2 months ago


Belfast, United Kingdom CSP GROUP LTD Full time

**Duties**:

- Answer incoming calls promptly and professionally
- Respond to customer inquiries and resolve issues promptly
- Make outbound calls to follow up on customer concerns or inquiries
- Utilize scripts to provide information about products or services\
- Upsell products or services when appropriate
- Maintain accurate records of customer interactions in the database
- Perform data entry tasks accurately

**Skills**:

- Proficient in English
- Ability to analyze situations and provide effective solutions
- Excellent communication skills with a focus on phone etiquette
- Strong data entry skills with attention to detail
- Experience in upselling products or services is beneficial

**Job Types**: Full-time, Permanent

Pay: From £23,717.69 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Belfast: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 19/04/2024


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