Call Centre Executive
3 weeks ago
We are currently seeking a motivated and customer-focused individual to join our team as a Call Center Representative. As a key member of our customer service department, you will be responsible for addressing customer inquiries, resolving issues, and providing information about our products/services.
**Responsibilities**:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about products, services, and promotions
- Assist customers with placing orders, and resolving billing issues
- Handle customer complaints or concerns with empathy and strive for first-call resolution
- Perform data entry and maintain customer records accurately
- Collaborate with team members to ensure customer satisfaction
- Follow call center scripts and protocols to provide consistent service
- Meet individual and team performance targets
**Qualifications**:
- Excellent phone etiquette and strong communication skills in English
- Ability to effectively communicate complex information in a clear and concise manner
- Strong problem-solving skills to analyze customer needs and provide appropriate solutions
- Proficient in data entry and computer skills
- Ability to multitask and navigate through multiple systems simultaneously
- Previous call center or customer service experience is preferred but not required
- High school diploma or equivalent
**Job Types**: Full-time, Permanent
**Salary**: From £25,720.53 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Belfast: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 08/04/2024
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