Call Centre Executive

2 weeks ago


Belfast, United Kingdom EXECUTIVE LINE GLOBAL LTD Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a great opportunity for individuals who enjoy working in a fast-paced environment and have excellent communication skills.

**Responsibilities**:

- Answer incoming calls from customers and provide assistance with inquiries, orders, and general information
- Handle customer complaints or concerns with professionalism and empathy
- Perform data entry tasks accurately and efficiently
- Upsell products or services to customers when appropriate
- Communicate effectively with customers to ensure their needs are met
- Analyze customer accounts and provide appropriate solutions or recommendations
- Maintain accurate records of customer interactions and transactions

**Skills**:

- Excellent phone etiquette and strong verbal communication skills
- Proficient in data entry and computer skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks effectively
- Customer-oriented mindset with a positive attitude

**Job Types**: Full-time, Permanent

Pay: From £23,724.80 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Belfast: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 13/05/2024



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