Call Centre Representative
4 weeks ago
As a Call Centre Representative, you will be responsible for handling inbound calls from customers, addressing their inquiries, resolving issues, and providing assistance with a high level of professionalism and empathy.
**Responsibilities**:
- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide information about products and services to customers
- Up sell products and services to customers when appropriate
- Maintain accurate customer records by updating account information in the database
- Follow communication procedures, guidelines, and policies when interacting with customers
**Experience**:
- Excellent phone etiquette and communication skills
- Ability to analyse customer needs and provide appropriate solutions
- Strong attention to detail and accuracy in data entry
**Salary**: From £24,646.75 per year
**Benefits**:
- Company events
- On-site parking
- Paid volunteer time
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Belfast (preferred)
Work Location: In person
Application deadline: 05/03/2024
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