Inbound Call Centre Operator

2 weeks ago


Belfast, United Kingdom CSP U.K. LTD Full time

We are currently seeking a Call Center Representative to join our team. As a Call Center Representative, you will be responsible for handling inbound and outbound calls, providing exceptional customer service, and assisting customers with their inquiries and concerns. This is a great opportunity for individuals who have excellent communication skills and enjoy working in a fast-paced environment.

**Responsibilities**:

- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide accurate information about products, services, and promotions
- Maintain customer records by updating account information as needed
- Follow company policies and procedures to ensure consistent service delivery
- Collaborate with team members to achieve individual and team goals

**Qualifications**:

- Excellent communication skills, both verbal and written
- Ability to communicate effectively with customers from diverse backgrounds
- Strong analytical skills to understand customer needs and provide appropriate solutions
- Proficient in data entry with high accuracy and attention to detail

**Job Types**: Full-time, Permanent

Pay: From £24,731.56 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Belfast: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 30/05/2024



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