Call Centre Agent
3 weeks ago
**About us**
Emson Creative Partners is a small business in Belfast. We are customer-centric, data-driven and supportive.
Our work environment includes:
- Modern office setting
- Casual work attire
- On-the-job training
- International workforce
Belfast
The Call Center Representative will be responsible for entering customer information into our call center database, answering customer questions, and providing customer service support.
**Duties and Responsibilities**:
- Gathers and processes incoming telephone calls. Answers questions about products, services, pricing, and shipping rates.
- Provides information about products and services to customers in a timely manner.
- Responds to customer inquiries regarding product information, pricing, and ordering status.
- Works with customers to resolve issues or concerns.
- Performs other duties as assigned by management.
**Qualifications**:
- Previous customer service experience preferred.
- Must be willing to work in a high-volume, fast-paced work environment.
- Ability to communicate effectively with both internal customers and external customers (non-customers).
- Strong verbal and written communication skills.
Start date: ASAP
**Salary**: £22,803.00-£23,295.00 per year
**Benefits**:
- Canteen
- Company events
- Health & wellbeing programme
- Sick pay
- Transport links
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Belfast: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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