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Correspondence Officer

5 months ago

Liverpool, United Kingdom Triumph Consultants Ltd Full time

**What's involved with this role**:
**Temporary Correspondence Officer**
**Reference no: Merseyside BL TCL 359325**
**Pay rate: £11.26 per hour PAYE**
**Role Length: This opening assignment is for 6 months**
**NVPPV Level 1 Vetting**
**Hybrid role**
**Minute taking skills and experience are essential for this role** A Correspondence Officer is required to organise, develop and maintain an efficient and effective correspondence handling system for the Office of the Police and Crime Commissioner. To act as the first point of call for members of the public contacting the OPCC and also to provide a confidential and effective casework and administrative support service to the PCC and wider office. Key responsibilities:

- Organise, develop and maintain an efficient and effective correspondence handling system for the OPCC.
- Provide written and oral briefings to the Head of Private Office to keep them updated on key internal, external, local or national correspondence issues that may impact on the daily function of the OPCC ensuring that all relevant items of correspondence are recoverable and can be passed to the Commissioner for appropriate decisions and/or action thus enabling them to carry out their function(s) effectively.
- Plan, organise, formulate and provide non-bureaucratic, high quality, detailed and succinct draft replies to correspondence.
- Deal with complaints in accordance with legislation and PCC statutory responsibilities, ensuring that the OPCC are responding to all matters within its jurisdiction, ensuring that draft replies are submitted to the Chief Executive or PCC for consideration adhering to timescales and referring other matters to the Force or other agencies.
- Arrange, attend, and record the contents of meetings, ensuring that records of the meeting detail any outstanding actions, risks, and issues, alongside good practice where this is identified and manage and arrange the ICV and AWS annual networking event.
- Ensure that volunteers are suitably trained to complete their role through induction training and continual professional development. The post holder will arrange training events for those new to the scheme.
- Complete written progress reports as required including for the PCC’s Annual Report, Police and Crime Panel Reports, Key Decision Papers, and other reports as necessary or as directed by the PCC.

**“Role Requirements” - to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria**:
**Experience**:

- Experience of dealing with a variety of correspondence and complaints within a statutory or public sector organisation.
- Ideally have worked within a customer-focused environment and
- understand the risk of reputational damage to the PCC if correspondence and complaints are not dealt with appropriately.

**Skills**:

- Problem-solving skills, as well as clear knowledge of the concepts and principles underlying strategic analysis.
- Excellent organisational skills and political acumen to identify when a matter is sensitive or requires immediate attention.
- A high degree of communication skills both verbal and written with an ability to understand issues of sensitivity and confidentiality when dealing with internal and external customers.
- A proficiency of various I.T packages including Microsoft Word, Excel and Outlook, the post holder will have the ability to produce high quality documents for the attention of the PCC and wider teams within the PCC office.
- Ability to research and assimilate information and data in order to provide the PCC with information in a condensed format.
- Forward thinking, self-motivated and able to work with the minimum of supervision, capable of using their own initiative to plan and organise their workload.
- Minute taking skills and experience are essential for this role.

**_To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF._**
**_If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity._**

**Other “Essential Requirements” - Please check to ensure that your CV addresses the following items**:

- **Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.**
- Your recent UK working experience going back at least 5 years, or full employment history if you