Help Desk Coordinator

2 weeks ago

London, United Kingdom ISS Facility Services Full time

**Government**:
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**Business Area: Government**:
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**Place of Work: London**

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**Contract Type: Permanent**

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**Hours: 40**

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**Context**

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**We are currently recruiting for a Help Desk Coordinator & Contract Support to ensure that tasks are logged in a timely and accurate manner, and that PPM’s and reactive tasks are completed within the contract required time frames.**

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**As the Help Desk Coordinator & Contract Support you will also be responsible for ensuring that all Purchase Orders are raised correctly for all workstream reports, with good and services receipted correctly. The role will include assisting with the timely completion of management reporting, and the storing and filing of all documentation in accordance with company procedures for audit purposes.**

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**Key Responsibilities**

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- **Operating on the Client CAFM system to ensure PPM’s and reactive jobs are logged and managed with hard and soft services teams**:

- **Deploy the necessary on site support (Hard & Soft Operators) to deal with reactive jobs within SLA time frames.**:

- **Ensure Daily, Weekly, Monthly and Annual reports are run in a timely manner.**:

- **Ensure the creation of PPM tasks and correct allocation of these to relevant Technician or Subcontractor**:

- **Ensure quotations from Supplier and Subcontractors are received and acted on correctly**:

- **Ensure creation of Purchase Orders on COUPA System are carried out correctly, have them approved and sent to suppliers**:

- **Ensure the progress of goods and services with Suppliers and Subcontractors is carried out correctly**:

- **Ensure Purchase Invoices are approved and matched correctly on COUPA system**:

- **Assist the Help Desk Manager with monthly reports and key data**:

- **Ensure compilation of invoices for Fixed contract, Life Cycle, Service Variation and Additional Works is carried out correctly and on time**:

- **Ensure compiling of Timesheets summaries and update overtime to HQ Payroll is carried out correctly**:

- **Ensure all operatives and suppliers have the relevant enhanced DBS accreditation**

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**Professional and personal competencies/qualifications**

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- **Previous experience in a helpdesk / administrative setting**:

- **Experience in a CMMS (Computer Maintenance Management System)**:

- **Experience in scheduling of operatives and deploy technicians**:

- **Experience or proven ability in working with own initiative**:

- **Ability to communicate both written and verbal to senior management level.**:

- **Ability to solve problems in an effective manner.**:

- **Excellent skills in Microsoft Office (Word and Excel)**:

- **Excellent organisational skills**:

- **Ability to handle large amounts of data accurately and in a timely manner**

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**ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace**

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**If you have any further queries regarding this role, please contact the Resourcing Team on 0330 311 2739**

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**Please click on the following link for more information on this role**:
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**ISS is proud to be a diverse and inclusive employer.**
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**ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background.**
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**Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

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