Facilities Help Desk Coordinator
5 months ago
We are recruiting on behalf of our client for a Facilities Help Desk Coordinator to work within their team of 5. You will be responsible for operating the help desk inquiries from PPM to issuing work permits. You will also liaise and provide support to contractors, the Control Centre Supervisor, Engineering Supervisors and Building Services Managers. You will be working 3 shift patterns between 7 am 7 pm; Mon Friday (which are done on a rotated basis)
**Main Responsibilities**:
To ensure that all calls received by the Control Centre are answered promptly and efficiently and processed in accordance with agreed procedures.
To respond to all tenant-related (Commercial) issues as part of the Customer Satisfaction Service procedure, as directed by the Control Centre Supervisor.
To support the Control Centre operation by ensuring that the required databases are maintained and processed in accordance with the agreed procedures
To operate, on a day-to-day basis, the planned maintenance system and to issue task sheets to the Engineering Supervisors for them to delegate the work.
To register all authorised Work Authorisations on to the work authorization and permit to work system
To ensure that the Building Services Manager and/or the Control Centre Supervisor are kept fully informed of all events that may affect operation of the Control Centre or works to be allocated/issued / completed.
Previous experience of operating in a Control Centre role in an operational environment is preferable.
I.T. literacy is essential including a good working knowledge of Microsoft Office (Excel, Word, Outlook). Knowledge of the Concept system and E-Permits would be an advantage, although training will be provided.
Excellent telephone manner and be able to communicate clearly with stakeholders at all levels. Excellent written communication is also essential.
As this role involves covering the Helpdesk, due to operational needs, the incumbent will be required to carry out shift work with start times ranging from 7.00am 10.00pm between Monday Friday.
The incumbent must have an appreciation of the importance of customer service and how this is applied in the context of clients values.
**Benefits**:
The package £35,000 + shift allowance
25 days Annual Leave
5% pension
Interest-free travel loan
Discount gym membership
Cycle to work programme
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