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Claims Fraud Coach
2 months ago
We are looking for someone with a proven knowledge of Claims Fraud and coaching techniques who has a genuine passion to help develop our colleagues who handle Third Party and Customer Claims Fraud.
You will be working collaboratively across the function to provide tailored coaching solutions - enabling our fraud handlers to deliver value in everything they do. This can include delivering and designing training material, referrals, managing stakeholders across the business and ensuring that the team hit their KPI’s by continuously monitoring and improving the quality standards.
We are passionate about offering flexible working opportunities, therefore, this role can be based at any either our Bexhill or Leicester offices on a hybrid basis.
What will you be doing?-
- Driving best results for key metrics such as reserving, indemnity, quality and leakage
- Continuously coaching and developing colleagues - empowering them to develop their fraud handling skills and knowledge
- Unlocking potential of colleagues to identify and effectively manage difficult customer conversations and complaints with confidence
- Providing training and coaching to support colleagues’ professional growth through our career framework
- Acting as a referral point for the third party counter fraud teams
- Identifying reasons affecting performance using root cause analysis
- Investigating and making decisions on liability where required
- Negotiating settle of claims within agreed authority limit
- Attending litigation CMC’s to consider the merit of the file and reduce exposure to leakageWe’re looking for people who have:- Background in claims fraud alongside extensive understanding of the claims journey
- Strong awareness of coaching models and various ways to implement this
- Experience with litigation and trials
- Good self-awareness and understanding of others with the ability to flex style to gain the most out of the colleague
- Proven background in successful coaching of colleagues
- Excellent problem solving skills- Benefits for you- Please find some of the great benefits we offer here at Hastings Direct;- Competitive starting salary- Up to 5% bonus earning potential- 25 days holiday (plus bank holidays on top)- Pension match up to 10%- A supportive, dynamic and flexible environment- Broad exposure to senior leadership and ability to contribute towards real change- Flexible benefits (including additional holiday buy/sell, healthcare and more)- Discounted Hastings Direct productsJob posting end date:
