Senior Fraud Analysis Specialist
2 months ago
Welcome to Hastings Direct - From our Group HR Director Pam Angel
Join a pioneering digital insurance provider dedicated to transforming the UK insurance landscape. Our emphasis on innovation and a collaborative culture fosters growth and opportunity for our team members.
At Hastings Direct, we proudly serve over three million customers and are continuously exploring avenues for expansion. If you are contemplating a career with us, we encourage you to discover what #lifeatHD entails and be part of our journey towards future achievements.
If you embody the qualities we seek and are eager to contribute to our team, we invite you to connect with us, even if you don't meet every requirement. Your unique skills and experiences could significantly enhance our team.
Position Overview
- Oversee a portfolio of intricate fraud claims, focusing on cases involving fraud ring activities and high-value incidents.
- Collaborate with the Technical Fraud Team Leader to execute comprehensive investigations prioritizing quality and precision.
- Devise and implement strategies to improve our complex fraud detection capabilities utilizing advanced tools and innovative methodologies.
- Offer guidance and mentorship to fellow Claims Fraud Investigators through coaching sessions.
- Proactively identify emerging threats to Hastings Direct and formulate effective counterstrategies.
- Work in close partnership with internal and external teams to secure optimal outcomes for both clients and the organization.
Required Skills and Qualifications
- Demonstrated experience in investigating claims fraud within the automotive claims sector.
- Knowledge of CPR, MOJ, OIC, and Pre-Action Protocol, along with experience handling litigated cases.
- Exceptional attention to detail, combined with a curious and investigative approach.
Benefits and Opportunities
Experience a refreshing work culture with Hastings Direct, where we emphasize the 4Cs - our colleagues, customers, company, and community. By joining our team, you will play a crucial role in driving our growth, and in return, we provide extensive support, training, and development opportunities. Additionally, you can anticipate recognition, rewards, and the opportunity to contribute your ideas for meaningful impact.
Compensation Package
Salary - Competitive salary aligned with experience, including annual pay reviews.
Flexible Working - Enjoy a flexible and hybrid work model designed to meet your needs, balancing office and remote workdays.
Performance Bonus - Eligibility for our annual 4Cs bonus based on both company and individual performance.
Wellbeing Support - Access to healthcare benefits, life assurance, income protection, and mental health resources.
Additional Benefits - Benefit from 25 days of annual leave, private healthcare options, cycle-to-work schemes, and more.
Our commitment to the principles of the 4Cs ensures a positive work environment where every colleague can flourish. By cultivating a culture of respect, fairness, and customer-centricity, we aim to deliver exceptional service and sustainable growth while giving back to the communities we serve.
As an equal opportunities employer, we welcome applicants from diverse backgrounds and ensure fair treatment for all. Please note that our recruitment process includes comprehensive checks to ensure compliance with regulations and company standards.
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