Senior Fraud Investigator

2 weeks ago


Bexhill, East Sussex, United Kingdom Hastings Direct Full time
About the Role

We are seeking a highly skilled and experienced Complex Fraud Investigator to join our team at Hastings Direct. As a key member of our Claims Fraud team, you will be responsible for investigating complex fraud claims, working closely with our Technical Fraud Team Leader to ensure investigations are conducted to the highest standard.

Key Responsibilities
  • Investigate complex fraud claims, including fraud ring operations and high-value cases
  • Develop and implement strategies to advance our complex fraud capability using the latest tools and techniques
  • Act as a referral point for other Claims Fraud Investigators, providing coaching, mentoring, and training
  • Proactively identify new threats against Hastings Direct and develop strategies to combat them
  • Collaborate with internal and external teams to achieve the best possible outcome for customers and Hastings Direct
Requirements
  • Previous experience investigating claims fraud, preferably in motor claims
  • Good understanding of the CPR, MOJ, OIC, and Pre-Action Protocol, with experience dealing with litigated cases
  • Keen eye for detail, with a curious and investigative mindset
What We Offer

As a Complex Fraud Investigator at Hastings Direct, you will enjoy a competitive salary, flexible working arrangements, and a range of benefits, including a 4Cs performance bonus, life assurance cover, and access to our award-winning wellbeing programme. You will also have the opportunity to develop your skills and expertise in a dynamic and supportive team environment.

About Hastings Direct

Hastings Direct is a leading digital insurance provider, committed to delivering good outcomes for our customers every time. We are proud of our 4Cs culture, which focuses on getting it right for our colleagues, customers, company, and community. We are an equal opportunities employer and welcome applications from all suitably skilled persons, regardless of their background or experience.



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