Claims Fraud Handler

5 months ago


Bexhill, United Kingdom Hastings Direct Full time

We’re looking for a number of Claims Fraud Handlers to join our First Party/AD teams You’ll be working as part of our Counter Fraud team, screening all First Party high risk claims such as theft, fire, single impact, malicious damage and more. Ideally, you’ll already have a good understanding and overall knowledge of claims and fraud.

We’re flexible in terms of location too You can be based at either our Bexhill or Leicester offices on a hybrid basis.

What will you be doing?- Screening all First Party high risk claims along with referrals from claims teams- Screening incoming theft and arson claims against known fraud indicators and other risk factors, identifying cases where investigation is required- Utilising a variety of desktop tools, internet checks and databases to assist with claimant profiling- Telephonic interviewing of claimants utilising specialist cognitive interviewing and conversational techniques- Pursuing follow up inquiries with external parties- Validating documents and keys- Assessing the complete evidential picture to determine the correct outcome for the claim- Managing a claims caseload- Maintaining good file discipline and accurate reserves- Identifying groups for repudiations/validation of claims

What are we looking for?- Knowledge of claims and fraud- Excellent problem solving skills- Ability to identify inconsistences between various documents and evidence- Effective communication skills- Good understanding of regulatory requirements

Benefits for you

Please find some of the great benefits we offer here at Hastings Direct;

Salary of £25,200 - £27,300 (experience dependent)

Annual bonus scheme

25 days holiday (+bank holidays on top and holiday buy/sell)

Pension match up to 10%

Excellent Wellbeing programme

Flexible benefits (including holiday buy/sell, healthcare and dentistry etc.)

Discounted Hastings Direct products

High street discounts

Plus a lot more that we’d love to bring to life with you

Job posting end date:



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