Home Claims Handler

4 weeks ago


Bexhill, United Kingdom Hastings Direct Full time

We have a number of exciting opportunities to come and join our recently formed Home Claims department as a Claims Call Handler.

**Salary**: £23,100 - £25,200 (dependant on experience) with excellent chances to grow and develop

Locations: Bexhill or Leicester (hybrid)

Training: Full training and all equipment will be provided

What are we looking for?Call/contact centre background or insurance background- Claims/home knowledge beneficial but NOT essential- Excellent verbal and written communication- Someone who thrives in a fun, dynamic environment

So, what does our Home Claims department do?

The Home Claims team will be assisting and supporting our customers when they need us the most by proactively managing a portfolio of home claims cases.

Day to day you will be:
Managing and owning the customer experience- Gathering information to enable early arrival at the correct policy decision- Negotiating between the policy holder, solicitors and third parties to get the best outcome for our customers- Identifying potentially fraudulent cases and liaise with the department to combat fraud- Managing and maintaining relationships with internal and external stakeholders

What benefits do I get?

Starting salary of £23,100 or £25,200 dependant on experience, with a structured career path that rewards achievements and focuses on development

5%+ bonus earning potential

25 days holiday (plus bank holidays on top)

Pension match up to 10%

Flexible benefits (including additional holiday buy/sell, healthcare and more)

Discounted Hastings Direct products

Plus many more we’d love to bring to life with you

We have donated a lot of money to charity over the years including enhanced donations during covid-19 as well as having lots of fun fund raising

You will be joining an organization that really cares about our Colleagues, Customers and Community whilst ensuring that our business continues to grow and thrive.

Job posting end date:


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