Home Claims Handler

6 months ago


Bexhill, United Kingdom Hastings Direct Full time

We have a number of exciting opportunities to come and join our recently formed Home Claims department as a Claims Call Handler.

**Salary**: £23,100 - £25,200 (dependant on experience) with excellent chances to grow and develop

Locations: Bexhill or Leicester (hybrid)

Training: Full training and all equipment will be provided

What are we looking for?Call/contact centre background or insurance background- Claims/home knowledge beneficial but NOT essential- Excellent verbal and written communication- Someone who thrives in a fun, dynamic environment

So, what does our Home Claims department do?

The Home Claims team will be assisting and supporting our customers when they need us the most by proactively managing a portfolio of home claims cases.

Day to day you will be:
Managing and owning the customer experience- Gathering information to enable early arrival at the correct policy decision- Negotiating between the policy holder, solicitors and third parties to get the best outcome for our customers- Identifying potentially fraudulent cases and liaise with the department to combat fraud- Managing and maintaining relationships with internal and external stakeholders

What benefits do I get?

Starting salary of £23,100 or £25,200 dependant on experience, with a structured career path that rewards achievements and focuses on development

5%+ bonus earning potential

25 days holiday (plus bank holidays on top)

Pension match up to 10%

Flexible benefits (including additional holiday buy/sell, healthcare and more)

Discounted Hastings Direct products

Plus many more we’d love to bring to life with you

We have donated a lot of money to charity over the years including enhanced donations during covid-19 as well as having lots of fun fund raising

You will be joining an organization that really cares about our Colleagues, Customers and Community whilst ensuring that our business continues to grow and thrive.

Job posting end date:


  • Home Claims Handler

    4 weeks ago


    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Job SummaryAs a Home Claims Handler at Hastings Direct, you will be responsible for managing home claims handling within your handling authority limit. This role requires you to maintain and deliver an effective claims service to our customers.Key Responsibilities• Manage home claims handling within your handling authority limit• Maintain and deliver an...

  • Home Claims Handler

    4 weeks ago


    Bexhill-On-Sea, United Kingdom Hastings Direct Full time

    Hours : 37.5 - Monday to Friday 8am-7pm on a rotational basisSalary: £24300Location: BexhillContract : Hybrid (1 Day in the office per week)Role purpose Reporting into our Home Claims Leader the Home Claims Handler will responsible for the management of home claims handling within their handling authority limit. The Home Claims Handler is also required...

  • Home Claims Handler

    5 hours ago


    Bexhill-on-Sea, United Kingdom Hastings Direct Full time

    Hours: 37.5 - Monday to Friday 8am-7pm on a rotational basisSalary: £24300Location: BexhillContract: Hybrid Start Date: 13th of January Role purpose Reporting into our Home Claims Leader the Home Claims Handler will responsible for the management of home claims handling within their handling authority limit. The Home Claims Handler is also required to...

  • Home Claims Handler

    2 months ago


    Bexhill-On-Sea, United Kingdom Hastings Direct Full time

    Hours: 37.5 - Monday to Friday 8am-7pm on a rotational basisSalary: £24300Location: BexhillContract: Hybrid (1 Day in the office per week) Role purpose Reporting into our Home Claims Leader the Home Claims Handler will responsible for the management of home claims handling within their handling authority limit. The Home Claims Handler is also required to...

  • Home Claims Handler

    2 weeks ago


    Bexhill-On-Sea, United Kingdom Hastings Direct Full time

    Hours: 37.5 - Monday to Friday 8am-7pm on a rotational basisSalary: £24300Location: BexhillContract: Hybrid Start Date: 13th of January Role purpose Reporting into our Home Claims Leader the Home Claims Handler will responsible for the management of home claims handling within their handling authority limit. The Home Claims Handler is also required to...

  • Home Claims Handler

    2 weeks ago


    Bexhill, United Kingdom Hastings Direct Full time

    Hours: 37.5 - Monday to Friday 8am-7pm on a rotational basisSalary: £24300Location: BexhillContract: Hybrid Start Date: 13th of January Role purpose Reporting into our Home Claims Leader the Home Claims Handler will responsible for the management of home claims handling within their handling authority limit. The Home Claims Handler is also required to...

  • Home Claims Handler

    2 weeks ago


    bexhill, United Kingdom Hastings Direct Full time

    Hours: 37.5 - Monday to Friday 8am-7pm on a rotational basisSalary: £24300Location: BexhillContract: HybridStart Date: 13th of JanuaryRole purposeReporting into our Home Claims Leader the Home Claims Handler will responsible for the management of home claims handling within their handling authority limit. The Home Claims Handler is also required to maintain...

  • Home Claims Handler

    4 weeks ago


    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Job SummaryAs a Home Claims Handler at Hastings Direct, you will be responsible for managing a portfolio of claims with varying complexity, ensuring that they are adequately reserved, loss coded, and managed effectively to enable accurate pricing and reserving. You will also act as a technical referral point for your colleagues, suppliers, and internal...

  • Call Handler

    5 months ago


    Bexhill, United Kingdom Hastings Direct Full time

    We're laying our foundations here at the Hastings Direct Home Claims department. We have a number of opportunities to come and join our recently formed area as a Home Claims Call Handler. What are we looking for?Call centre/contact centre background beneficial- OR telephony experience combined with strong customer service skills- Excellent verbal and...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Job RoleAs a Home Claims Handler with Hastings Direct, you will be responsible for the management of home claims handling within your handling authority limit. You will be required to maintain and deliver an effective claims support service, ensuring customer satisfaction and resolving claims efficiently.Key Responsibilities• Handling home claims within...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Job DescriptionAs a Home Claims Handler at Hastings Direct, you will be responsible for managing home claims within your handling authority limit. This role requires you to maintain and deliver an effective claims service, ensuring customer satisfaction and meeting business objectives.Key Responsibilities:Manage home claims handling within your authority...


  • Bexhill, United Kingdom Hastings Direct Full time

    Job Title: Home Claims HandlerJoin Hastings Direct as a Home Claims Handler and take on a challenging role that requires strong communication and problem-solving skills. As a key member of our claims team, you will be responsible for managing a portfolio of home claims, ensuring that they are handled efficiently and effectively.Key Responsibilities:Manage a...

  • Home Claims Handler

    2 weeks ago


    Bexhill-on-Sea, East Sussex, United Kingdom Hastings Direct Full time €24,300

    Hours : 37.5 - Monday to Friday 8am-7pm on a rotational basis Salary: £24300 Location: Bexhill Contract : Hybrid Start Date : 13th of January Role purpose Reporting into our Home Claims Leader the Home Claims Handler will responsible for the management of home claims handling within their handling authority limit. The Home Claims Handler is also...

  • Home Claims Handler

    6 months ago


    Bexhill, United Kingdom Hastings Direct Full time

    Welcome to Hastings Direct – From our Group HR Director Pam Angel      We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    About the RoleWe are seeking a highly skilled and experienced Home Claims Team Leader to join our team at Hastings Direct. As a key member of our leadership team, you will be responsible for leading a team of claims handlers and ensuring that we deliver exceptional customer service and claims handling experience.Key ResponsibilitiesSupporting the Hastings...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time £5

    Role OverviewAt Hastings Direct, we are seeking an experienced Catastrophic Injury Claims Handler to join our team. As a key member of our Large Loss team, you will be responsible for managing a portfolio of high-value claims, developing the technical skills of your colleagues, and ensuring that all new claims are reserved within a timely manner.Key...

  • Claims Fraud Handler

    5 months ago


    Bexhill, United Kingdom Hastings Direct Full time

    We’re looking for a number of Claims Fraud Handlers to join our First Party/AD teams! You’ll be working as part of our Counter Fraud team, screening all First Party high risk claims such as theft, fire, single impact, malicious damage and more. Ideally, you’ll already have a good understanding and overall knowledge of claims and fraud. We’re...


  • Bexhill-on-Sea, East Sussex, United Kingdom Hastings Direct Full time €24,300

    5 - Monday to Friday 8am-7pm on a rotational basis Contract : Hybrid Start Date : 13th of January Reporting into our Home Claims Leader the Home Claims Handler will responsible for the management of home claims handling within their handling authority limit. The Home Claims Handler is also required to maintain and deliver an effective claims support...

  • Fraud Investigator

    6 months ago


    Bexhill, United Kingdom Hastings Direct Full time

    Welcome to Hastings Direct - From our Group HR Director Pam Angel We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and...


  • Bexhill, United Kingdom BT6 Resourcing Full time

    **Job Title**: Large & Complex Loss (Motor) Claims Handler **Location**: Remote **Salary**: Competitive + Benefits **About the Job** Our client is an agile, data and digitally focused general insurance provider. They offer a multitude of products and services, primarily focusing on private insurance across four classes: car, bike, van and home, in...