Large & Complex Loss (Motor) Claims Handler

2 weeks ago

Bexhill, United Kingdom BT6 Resourcing Full time

**Job Title**: Large & Complex Loss (Motor) Claims Handler

**Location**: Remote

**Salary**: Competitive + Benefits

**About the Job**

Our client is an agile, data and digitally focused general insurance provider. They offer a multitude of products and services, primarily focusing on private insurance across four classes: car, bike, van and home, in addition to 'Premier' offerings such as breakdown cover, substitute vehicles and legal protection.

You will be part of a dynamic and forward thinking team who are on a journey to become the market leading large loss team in the country. The client has an exceptionally strong technical capability within the department and are passionate about developing their people from a technical and commercial perspective.

Because the client are a fast growing business often their Large Loss Team have a quicker development journey to that of other more traditional insurers.

**Position Overview & Key Responsibilities**

In this role, you will be responsible for managing a portfolio of motor personal injury cases exceeding £150,000 per claim. Working within established authority limits and criteria, you will engage in diverse communication channels to facilitate the prompt resolution of claims. This involves interacting with customers, witnesses, insurers, repairers, solicitors, engineers, third-party representatives, medical experts, forensic accountants, rehabilitation providers, case managers, overseas handling agents, investigators, medical agencies, costs draftsmen, CRU, counsel, police authorities, and other relevant third parties.

Additionally, your responsibilities will extend to providing coaching, mentoring, and training to the broader claims handling teams. Technical audits will be conducted as directed, with recorded findings emphasizing knowledge gaps or identified trends. It is crucial to identify and prevent fraudulent claims, ensuring the maintenance of Reinsurer confidence through timely and regular updates in accordance with the Reinsurance treaty.

Furthermore, your involvement in biannual Large Loss Technical Forums will include suggesting topics, addressing issues, and contributing substantively by creating and delivering relevant material. These forums serve as platforms for panel lawyers and expert guest speakers to discuss various technical aspects, including brain and spinal injuries, neuro-psychological testing, deputyship, court of protection, assistive technology and accident reconstruction, among others.

Taking an active role in strategic projects is expected to ensure the continuous evolution and alignment with industry trends and performance standards. Lastly, you are required to support the company's values and policies, adhering to the highest professional standards throughout your work.

**Qualifications and Skills**
- Experience within the insurance industry (motor) in a claims handling role, plus experience in handling personal injury claims with knowledge and experience in handling claims in excess of £150,000, but routinely deals with claims between £500k and £1m
- Strong Indemnity and liability knowledge, an eye for detail with an understanding of the Civil Procedure Rules (CPR), Serious Injury Guide (SIG), The Rehabilitation Code and litigation procedures.
- Excellent problem solving skills coupled with a proactive approach to work. And ability to a large degree to work under your own initiative and be able to prioritise your own work load.
- Someone who is passionate about a career in Large Loss and is keen and ready to work on their own technical development.
- DIP CII Qualified or progress towards would be desirable but not essential
- IT skills notably with experience of Outlook, Word and Excel, MS Teams.

This list is neither exclusive nor exhaustive and there may be other duties, within the remit of this position, required of the job holder from time to time. The Company reserves the right to alter this job description and will do so after consultation with the job holder.

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