Home Claims Handler

1 month ago

Bexhill, United Kingdom Hastings Direct Full time

Welcome to Hastings Direct - From our Group HR Director Pam Angel

We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure we would love to hear from you.

Job Details

  • Managing a portfolio of complex claims, achieving the optimum financial outcome in line with our financial goals
  • Providing each customer with their own case plan, managing any suppliers or processes to achieve the final outcome
  • Working with the wider team to maintain best practice documents on technical applications for buildings, contents, recoveries and subsidence
  • Ensuring claims are adequately reserved, loss coded and managed effectively to enable accurate pricing and reserving
  • Achieving both financial and customer satisfaction outcomes that places Hastings as a market leading home claims handling function
  • Handling, resolving and helping to prevent complaints, including FOS referrals, ensuring that any changes are fed back to the relevant parties as best practice and acting as a technical referral point for lower level complaints when supporting handlers

Skills we would love you to have

  • Strong working knowledge of Home Claims and experience of working with Large Loss Claims (minimum 3+ years experience)
  • A comprehensive understanding of the Principles of Insurance and knowledge of ICOBS and TCF and supplier management experience
  • Complies with consumer duty when dealing with/advising customers and can relay technical context and rationale to any given situation (i.e. subsidence, escape of oil/water, liability and recoveries)

What we offer

Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Reward

Salary - Attractive salary based on experience (pay reviews also completed each year)

Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.

Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.

Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.

Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.

Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs

There's more - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.

Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve

We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

  • Home Claims Handler

    4 weeks ago

    Bexhill, United Kingdom Hastings Direct Full time

    We have a number of exciting opportunities to come and join our recently formed Home Claims department as a Claims Call Handler. **Salary**: £23,100 - £25,200 (dependant on experience) with excellent chances to grow and develop Locations: Bexhill or Leicester (hybrid) Training: Full training and all equipment will be provided What are we looking...

  • Call Handler

    4 days ago

    Bexhill, United Kingdom Hastings Direct Full time

    We're laying our foundations here at the Hastings Direct Home Claims department. We have a number of opportunities to come and join our recently formed area as a Home Claims Call Handler. What are we looking for?Call centre/contact centre background beneficial- OR telephony experience combined with strong customer service skills- Excellent verbal and...

  • Home Claims Handler

    1 month ago

    Bexhill, United Kingdom Hastings Direct Full time

    Welcome to Hastings Direct – From our Group HR Director Pam Angel      We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a...

  • Home Claims Handler

    4 weeks ago

    Bexhill, United Kingdom Hastings Direct Full time

    Welcome to Hastings Direct – From our Group HR Director Pam Angel      We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a...

  • Claims Fraud Handler

    2 weeks ago

    Bexhill, United Kingdom Hastings Direct Full time

    We’re looking for a number of Claims Fraud Handlers to join our First Party/AD teams! You’ll be working as part of our Counter Fraud team, screening all First Party high risk claims such as theft, fire, single impact, malicious damage and more. Ideally, you’ll already have a good understanding and overall knowledge of claims and fraud. We’re...

  • Office Administrator/claims Handler

    2 weeks ago

    Bexhill, East Sussex, United Kingdom Bexhill Property Maintenance Ltd Full time

    Office Administrator / Claims HandlerDuties and Responsibilities: Answer incoming calls Book in appointments for site visits Process and manage insurance claims efficiently and accurately. Maintain detailed records and documentation of all claims. Liaise with insurance companies to follow up and resolve any issues that may arise. Inputting invoices on to...

  • Fraud Investigator

    3 weeks ago

    Bexhill, United Kingdom Hastings Direct Full time

    Welcome to Hastings Direct - From our Group HR Director Pam Angel We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and...

  • Credit Hire Claims Handler

    4 weeks ago

    Bexhill-on-Sea, United Kingdom Hastings Direct Full time

    As a Credit Hire Claims Handler, you will be responsible for managing a portfolio of credit hire claims. You will take full ownership of the claim from first notification of the hire claim until it has been settled, whilst delivering the best financial outcomein line with our business strategy. You will accurately identify the correct liability status,...

  • Large & Complex Loss (Motor) Claims Handler

    2 weeks ago

    Bexhill, United Kingdom BT6 Resourcing Full time

    **Job Title**: Large & Complex Loss (Motor) Claims Handler **Location**: Remote **Salary**: Competitive + Benefits **About the Job** Our client is an agile, data and digitally focused general insurance provider. They offer a multitude of products and services, primarily focusing on private insurance across four classes: car, bike, van and home, in...

  • Claims Recovery Handler

    3 weeks ago

    Bexhill-on-Sea, United Kingdom Hastings Direct Full time

    **Hours**: Monday to Friday (full time) **Starting Salary**: £25,200 with clear progression opportunities We're looking for people with excellent customer service skills to join our Claims Recovery team. As a Claims Recovery Handler, you will be responsible for handling non-fault claims at the end of the journey and recovering costs via solicitors and third...

  • Large & Complex Loss (Motor) Claims Handler

    2 weeks ago

    Bexhill, East Sussex, United Kingdom BT6 Resourcing Full time

    Job Title: Large & Complex Loss (Motor) Claims HandlerLocation: RemoteSalary: Competitive + BenefitsAbout the JobOur client is an agile, data and digitally focused general insurance provider.They offer a multitude of products and services, primarily focusing on private insurance across four classes: car, bike, van and home, in addition to 'Premier' offerings...

  • Customer Claims Fnol Handler

    6 days ago

    Bexhill, United Kingdom Hastings Direct Full time

    Do you have fantastic people skills? Can you deliver a great customer experience in our customers time of need? If yes, we have the perfect job for you in our vibrant Leicester office! We have a unique and exciting opportunity to hire Claims Handlers to join our Hastings Direct Notification Team in Leicester! Previous claims experience is not...

  • Desktop Surveyor

    2 weeks ago

    Bexhill, United Kingdom Hastings Direct Full time

    We’ve been laying the foundations here at our Home Claims department. Due to product growth, we have two brand new roles to join us as a Desktop Surveyor. You will be responsible for providing a customer focused and cost effective service through virtual surveying. You will assess our customers’ property damage, the need for remediation, or replacement,...

  • Customer Claims Handler

    1 month ago

    Bexhill, United Kingdom Hastings Direct Full time

    Bexhill -Hybrid working Full-time, Monday - Friday 09:00 - 17:30 NO WEEKENDS! Salary £23,500 At Hastings Direct, we have a simple ambition - to be the best and biggest digital insurance provider in the UK. Our Customer teams play a huge role in that, speaking to thousands of customers every day, and delivering the high quality insurance service they...

  • Customer Claims Handler

    1 month ago

    Bexhill, United Kingdom Hastings Direct Full time

    Bexhill -Hybrid working Full-time, Monday – Friday 09:00 – 17:30 NO WEEKENDS! Salary £23,500 At Hastings Direct, we have a simple ambition – to be the best and biggest digital insurance provider in the UK. Our Customer teams play a huge role in that, speaking to thousands of customers every day, and delivering the high quality insurance...

  • Customer Claims Handler

    4 weeks ago

    Bexhill, United Kingdom Hastings Direct Full time

    Bexhill -Hybrid working Full-time, Monday - Friday 09:00 - 17:30 NO WEEKENDS! Salary £23,500 At Hastings Direct, we have a simple ambition - to be the best and biggest digital insurance provider in the UK. Our Customer teams play a huge role in that, speaking to thousands of customers every day, and delivering the high quality insurance service they...

  • Customer Claims Handler

    4 weeks ago

    Bexhill, United Kingdom Hastings Direct Full time

    Bexhill -Hybrid working Full-time, Monday – Friday 09:00 – 17:30 NO WEEKENDS! Salary £23,500 At Hastings Direct, we have a simple ambition – to be the best and biggest digital insurance provider in the UK. Our Customer teams play a huge role in that, speaking to thousands of customers every day, and delivering the high quality insurance...

  • Home Claims Team Leader

    1 month ago

    Bexhill, United Kingdom Hastings Direct Full time

    Welcome to Hastings Direct – From our Group HR Director Pam Angel      We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a...

  • Home Claims Team Leader

    4 weeks ago

    Bexhill, United Kingdom Hastings Direct Full time

    Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know...

  • Third Party Property Damage Claims Advisor

    4 weeks ago

    Bexhill, United Kingdom Hastings Direct Full time

    Salary: £26,500 Hours: 37.5 Hours (Monday-Friday 9am-5:30pm) Location: Bexhill (Hybrid Working - 1 day a week in the office) Welcome to Hastings Direct - From our Group HR Director Pam Angel We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech...